*We are open to supporting 100% remote work anywhere within the U.S.*
ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Project Manager to support upcoming needs with our federal customers.
Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.
The Team
The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.
Job Location
Remote, within the U.S.
If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
Job Responsibilities
As Senior Project Manager/Configuration Manager, you would help coordinate teams of architects, analysts, developers, and designers to support multiple engagements via Change and Release management. In this role, you will serve as a key partner to the customer POCs, development project managers and O&M project managers along with various contributing members of the development organization, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes.
At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven delivery leaders, project managers, data experts, strategists, and technologists to build agile solutions that meet our clients changing needs.
What you’ll be doing:
- Lead project management and delivery for (1) implementation and (5) Operations & Maintenance projects, coordinating concurrent activities across planning, requirements, configuration, development, testing, release, and ongoing operational support.
- Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
- Serve as a key point of contact between end users, government stakeholders, Product Owners, and project and technical teams, ensuring that user needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
- Lead all end-user meetings, including requirements discussions, solution demonstrations, planning sessions, testing activities, feedback reviews, issue resolution, and operational touchpoints.
- Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
- Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
- Perform hands-on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation and O&M objectives.
- Plan, lead, and execute functional, regression, and user acceptance testing activities; validate functionality against requirements, document and troubleshoot defects, coordinate resolution, and confirm that completed solutions address user and business needs.
- Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
- Lead Business Analysis activities throughout the delivery lifecycle, including business-process analysis, requirements management, backlog refinement, documentation, solution evaluation, and traceability from identified need through implementation and validation.
- Design, build, and maintain platform dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
- Coordinate project activities, deliverables, decisions, and follow-up across cross-functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
- Lead Agile and Scrum ceremonies and promote clear accountability, collaboration, and delivery focus across distributed business and technical teams.
- Provide senior-level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end-user solution delivery.
Required Skills:
- Bachelor's degree in technology related field or business.
- US Citizenship is required (required by the federal government for this position).
- Must be able to obtain Public Trust clearance.
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract.
- 10+ years of management experience.
- 6+ years of experience with release and configuration management of IT projects.
- 5+ years of experience supporting federal clients on IT / software projects, preferably utilizing Agile/SAFe methodology.
- 3+ years of experience in leading multiple teams
- ServiceNow Certified System Administrator (CSA) certification.
- Certified Scrum Master (CSM) certification or equivalent Agile project delivery certification.
Preferred Skills:
- Expertise with Agile Scrum methodology and SAFe.
- Experience supporting Federal government IT programs and delivery organizations
- Experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow.
- Ability to communicate technical concepts and solution approaches to non-technical stakeholders.
- Experience supporting Federal government IT programs and delivery organizations.
- 3+ years’ experience managing distributed teams in support of geographically dispersed customers.
- The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.
- The ability to work closely with and explain technical concept/solutions to on-technical client stakeholders.
- Experience with program standards, leadership, and coordination.
- Experience with project management tools (e.g., Jira, Confluence, Microsoft Project, SharePoint).
- Experience leading Agile/Scrum ceremonies and facilitating collaboration across business and technical teams.
- Experience developing and maintaining operational reporting, performance dashboards, analytics, and business intelligence solutions.
- Experience translating business requirements into technical solutions within low-code/no-code platforms such as ServiceNow.
- Experience supporting software implementation, application modernization, and Operations & Maintenance (O&M) initiatives.
- Experience working directly with end users and stakeholders to gather requirements, demonstrate solutions, collect feedback, and validate functionality.
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Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00Nationwide Remote Office (US99)Skills Required
- Bachelor's degree in a technology-related field or business
- U.S. citizenship
- Ability to obtain Public Trust clearance
- Residence and work performance within the United States
- 10+ years of management experience
- 6+ years of release and configuration management experience for IT projects
- 5+ years supporting federal clients on IT or software projects
- 3+ years leading multiple teams
- ServiceNow Certified System Administrator certification
- Certified Scrum Master certification or equivalent Agile project delivery certification
- Expertise with Agile Scrum methodology and SAFe
- Experience supporting federal government IT programs and delivery organizations
- Experience with low-code/no-code platforms such as Salesforce, Appian, and ServiceNow
- Ability to communicate technical concepts to non-technical stakeholders
- 3+ years managing distributed teams supporting geographically dispersed customers
- Experience with program standards, leadership, and coordination
- Experience with Jira, Confluence, Microsoft Project, or SharePoint
- Experience leading Agile/Scrum ceremonies
- Experience developing operational reporting, performance dashboards, analytics, and business intelligence solutions
- Experience translating business requirements into technical solutions within low-code/no-code platforms
- Experience supporting software implementation, application modernization, and operations and maintenance initiatives
- Experience gathering requirements, demonstrating solutions, collecting feedback, and validating functionality with end users and stakeholders
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple medical plan choices (UHC PPO/HDHP and Kaiser in some areas) come with employer HSA/HRA funding and wellness incentives, with dental and vision included. Mental-health access is emphasized via Modern Health, offering up to 10 therapy and 10 coaching sessions annually.
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Parental & Family Support — Family-building resources include Maven support on UHC plans, $10,000 lifetime fertility/surrogacy reimbursement, and $5,000 for adoption, milk-shipping, and clinician-led programs. Caregiver and 24/7 resources are also available through the EAP.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 5% discount is broadly available and regularly highlighted in postings. This adds a straightforward path for employees to build ownership alongside salary and benefits.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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