Senior IT Project Manager

• Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

• We prioritize your health with access to a dedicated Health Concierge service.

• Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

Your Next Career Opportunity – Senior IT Project Manager

The Senior IT Project Manager is responsible for leading assigned Information Technology projects from planning through execution, implementation, and post-go-live support within established project management standards, policies, timelines, and budgets. This role manages cross-functional technology initiatives across business functions, systems, vendors, and stakeholder groups. The incumbent must demonstrate strong project ownership, sound judgment, stakeholder management, and accountability in a fast-paced, dynamic environment.

What You Will Do – Primary Responsibilities

• Lead active and assigned IT projects across business functions, systems, vendors, and stakeholder groups.
• Define project goals, scope, milestones, timelines, budget estimates, deliverables, success criteria, and resource needs in partnership with business and IT leaders.
• Develop, maintain, and manage detailed project plans, schedules, budgets, risk registers, issue logs, decision logs, action item trackers, and project documentation.
• Coordinate and facilitate project meetings with business stakeholders, IT teams, vendors, and third-party partners; issue agendas, capture decisions, and ensure timely follow-up on action items.
• Manage project scope, dependencies, risks, issues, change requests, and budget impacts; escalate concerns that may affect schedules, costs, deliverables, or business outcomes.
• Partner with business analysts, development teams, infrastructure teams, quality assurance resources, vendors, and business users to support requirements, design, testing, training, implementation, and stabilization activities.
• Prepare and deliver clear project status updates, dashboards, reports, and presentations for project teams, management, executive leadership, stakeholders, and vendors.
• Create and review project charters, business cases, ROI analyses, process maps, workflow diagrams, use cases, implementation plans, communication plans, training plans, and other project-related materials.
• Ensure projects comply with IT governance standards, organizational policies, procedures, security requirements, and project management practices.
• Use project management and portfolio tools to monitor project performance, schedule adherence, resource utilization, milestone completion, and overall delivery status.
• Provide guidance to project team members and less experienced project managers or coordinators by sharing project management practices, templates, tools, and lessons learned.
• Identify opportunities to improve project delivery processes, reporting, documentation, governance, stakeholder communication, and team effectiveness.
• Complete other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field preferred; equivalent work experience may be considered.
  • 5+ years of project management, IT project management, technology implementation, business analysis, or related experience.
• Experience leading technology projects, system implementations, application enhancements, infrastructure initiatives, process improvements, or enterprise business systems projects.
• Working to advanced knowledge of project management methodologies, tools, and practices, including scope management, schedule management, budget tracking, risk management, issue resolution, change control, and status reporting.
• Experience working with cross-functional business stakeholders, IT teams, vendors, development resources, quality assurance teams, and technical support teams.
• Familiarity with Agile, Waterfall, hybrid project delivery methods, ITIL practices, software development life cycle concepts, and project governance practices preferred.
• Strong organizational skills with the ability to manage multiple projects, priorities, timelines, risks, issues, meetings, and stakeholder expectations.
• Strong written and verbal communication skills with the ability to prepare clear project documentation, executive updates, meeting notes, presentations, and stakeholder communications.
• Demonstrated analytical thinking, problem-solving, decision-making, attention to detail, accountability, and customer service orientation.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams; experience with project management, collaboration, or portfolio management tools preferred.
• Project management certification or coursework, such as PMP, CAPM, Agile, Scrum, PMI-ACP, or related training, preferred.
• Bilingual in English/Spanish or English/Portuguese preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel, or crouch.
• Ability to stand, walk, and sit.
• Ability to reach with hands and arms.
• Visual ability correctable to 20/20.
• Sitting up to 90% of the day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and operate standard office equipment.
•  Ability to lift up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office or cubicle workspace. Moderate noise level.

#LI-DA1