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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior IT Program Manager - Provo, Utah
Why We Have This RoleWe are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.
How You’ll Find Success:- Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
- Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
- Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
- Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.
- Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
- Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
- Delivery Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
- Expand your impact by shaping repeatable delivery models for future transformation initiatives.
- End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
- Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
- Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
- Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
- Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
- Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.
- Provide mentorship to junior project managers and contribute to continuous improvement initiatives.
- 5+ years of experience managing IT programs of large-scale projects, preferably in complex environments.
- Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
- Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
- Experience managing risk, scope, and dependencies across teams with competing priorities.
- Exceptional communication and stakeholder engagement skills, including executive level reporting.
- Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
- Bachelors’ degree in Business, Technology or related field.
- Project Management Professional or PRINCE certification
- Wide Impact: System changes have broad visibility and significant impact across the organization.
- Continuous Learning: Opportunities for growth and expanding the scope of responsibilities.
- Collaborative Environment: Work across multiple departments to optimize systems and processes.
- Amazing Team Culture: Highly collaborative and supportive team culture
- Experience Bonus Program: Unique experiences on the 1-year anniversary.
- Wellness Reimbursement: Support for employee wellness.
- Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
- Certification & Ongoing-Learning: Access to various on-demand courses and certifications.
Join us in driving effective and innovative solutions for our organization!
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
