Job Overview:
The ServiceNow ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).
This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.
ResponsibilitiesKey Tasks and Responsibilities:
- Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
- Design scalable solutions across:
- Discovery, Service Mapping, Event Management
- Hybrid/cloud infrastructure environments
- Lead the design and evolution of CMDB data models and CI relationships
- Drive adoption of the Common Service Data Model (CSDM)
- Establish and enforce:
- Data governance policies
- CI lifecycle management (onboarding, updates, retirement)
- Data quality and reconciliation standards
- Define CMDB ownership model and audit controls
- Ensure CMDB acts as a single source of truth for enterprise IT assets and services
- Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
- Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
- Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
- Act as a trusted advisor and SME for ServiceNow /ITOM architecture
Essential Qualifications and Education:
- 8+ years of IT experience with minimum 5+ years in ServiceNow ITOM / CMDB roles
- Proven experience with:
- Enterprise-scale CMDB implementations
- ITOM transformation (Discovery, Service Mapping)
- Strong expertise in:
- ServiceNow ITOM (Discovery, Service Mapping, Event Management)
- CMDB, CSDM, CI lifecycle & relationships
- ITSM modules (Incident, Change, Problem)
- Hands-on experience with:
- APIs, Integration Hub, MID Server
- Cloud platforms (Azure / AWS preferred)
- Monitoring and infrastructure tools
Certifications (Preferred)
- ServiceNow CSA (Certified System Administrator)
- CIS-ITOM / CIS-CMDB
- ITIL Foundation
#LI-NS1
#DICE
About UsFor more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
Skills Required
- 8+ years of IT experience
- 5+ years of experience in ServiceNow ITOM and CMDB roles
- Experience with enterprise-scale CMDB implementations
- Experience with ITOM transformation, including Discovery and Service Mapping
- Strong expertise in ServiceNow ITOM, including Discovery, Service Mapping, and Event Management
- Strong expertise in CMDB, CSDM, CI lifecycle management, and CI relationships
- Strong expertise in ITSM modules, including Incident, Change, and Problem
- Hands-on experience with APIs, Integration Hub, and MID Server
- Experience with cloud platforms, preferably Azure or AWS
- Experience with monitoring and infrastructure tools
- ServiceNow CSA certification
- CIS-ITOM or CIS-CMDB certification
- ITIL Foundation certification
McDermott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about McDermott International and has not been reviewed or approved by McDermott International.
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Leave & Time Off Breadth — U.S. materials cite a minimum of 23 PTO days and 14 paid holidays, indicating a broad leave offering. Paid time off and holidays are positioned as a comparative strength within the package.
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Parental & Family Support — Company materials indicate paid parental leave, including 10 weeks paid maternity and four weeks paid family bonding. These provisions reinforce support for families during key life events.
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Strong & Reliable Incentives — Field and offshore roles often include overtime, per diems, and project allowances that can materially increase earnings. These extras are a notable component of total compensation in project-driven roles.
McDermott International Insights
What We Do
McDermott is a premier, fully-integrated provider of engineering and construction solutions to the energy industry. Our customers trust our technology-driven approach to design and build infrastructure solutions to responsibly transport and transform oil and gas into the products the world needs today. From concept to commissioning, our expertise and comprehensive solutions deliver certainty, innovation and added value to energy projects around the world. It is called the “One McDermott Way.” Operating in over 54 countries, McDermott’s locally-focused and globally-integrated resources include approximately 40,000 employees, a diversified fleet of specialty marine construction vessels and fabrication facilities around the world. To learn more, visit www.mcdermott.com.
