The Role
Operate, maintain, and improve identity, MDM, and SaaS platforms; troubleshoot macOS/Windows devices and networking; automate workflows (Zapier/scripting); use AI tools to boost efficiency; support onboarding/offboarding; document systems; collaborate with IT leadership on initiatives and continuous improvement.
Summary Generated by Built In
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible
The Senior IT Operations Specialist is responsible for operating, maintaining, and continuously improving the platforms and workflows that enable Axonifiers to do their best work. This role goes beyond day-to-day support — the Senior IT Operations Specialist develops deep expertise in assigned systems including identity, device management, and SaaS platforms, and is expected to think like builders, identifying opportunities to automate manual work, improve operational workflows, and contribute to a more scalable and reliable IT environment.
The Senior IT Operations Specialist brings a systems mindset to their work, using AI tools deliberately and consistently to improve the quality and efficiency of what they deliver, and contributing to the team's collective capability by sharing learnings and experimenting with new approaches. This role plays a meaningful part in how Axonify approaches technology operations — not just keeping things running, but making them better.
- Administer and maintain core IT platforms including identity provider (Okta) and MDM systems, developing a solid understanding of how each system works from an admin perspective to support reliable day-to-day operations.
- Resolve technical issues across devices, operating systems, platforms, and network connectivity, working independently to troubleshoot and resolve most issues and escalating appropriately to IT leadership when complexity or impact warrants it.
- Support the employee technology lifecycle including onboarding and offboarding, ensuring employees are set up and deprovisioned securely and efficiently, and continuously improving these workflows to reduce manual effort and improve the employee experience.
- Identify automation and process improvement opportunities within areas of ownership, and independently design and build solutions using tools such as Zapier or similar platforms, escalating proposals that extend beyond current scope to IT leadership.
- Apply a systems mindset to recurring issues and operational challenges, investigating root causes and considering downstream impacts across platforms rather than resolving issues in isolation.
- Contribute to IT initiatives of basic to medium complexity, seeking guidance at key decision points and driving assigned work through to completion.
- Develop and maintain deep expertise in assigned platforms and tools, supporting implementation, employee onboarding, and day-to-day operations, and serving as the internal point of contact for questions within those areas.
- Use AI tools consistently across all aspects of the role including communications, troubleshooting, documentation, and brainstorming, and actively explore and experiment with automation and agentic workflows to reduce manual work.
- Contribute to the team's AI capability by sharing learnings, experimenting with new tools and approaches, and helping position the IT team as a leader in effective and responsible AI usage across the organization.
- Create and maintain accurate technical documentation to support operational consistency, knowledge sharing, and continuous improvement.
- Collaborate effectively with IT leadership and cross-functional stakeholders, communicating clearly and escalating thoughtfully when risk or organizational impact calls for it.
- 3+ years of progressive experience in an IT role in a professional environment, with demonstrated responsibility for administering and supporting enterprise IT systems.
- Demonstrated experience administering core IT platforms such as identity providers (e.g., Okta), MDM solutions (e.g., JumpCloud, Kandji), and SaaS tooling in a corporate environment.
- Experience supporting macOS and Windows environments, including troubleshooting non-standard or complex scenarios across devices, operating systems, and network connectivity.
- Solid working knowledge of productivity and collaboration platforms such as Google Workspace and/or Microsoft 365.
- Experience contributing to initiatives of basic to medium complexity, incorporating feedback and completing assigned work with appropriate guidance and support.
- Familiarity identifying and implementing process improvements or automation workflows, with exposure to tools such as Zapier, scripting, or similar platforms.
- Demonstrated and consistent use of AI-powered tools such as Claude, ChatGPT, or Google Gemini to improve the quality and efficiency of day-to-day work, with a curiosity and drive to explore more advanced applications including automation and agentic workflows.
- Solid working knowledge of desktop networking concepts including TCP/IP and LAN-based troubleshooting.
- Working knowledge of IT security practices and endpoint protection tools such as antivirus and EDR solutions.
- Strong analytical and problem-solving skills, with the ability to investigate root causes, consider downstream impacts, and drive issues through to resolution.
- Clear and professional communication skills, with the ability to engage effectively with employees and stakeholders at all levels.
- Ability to work independently and take ownership of outcomes, while collaborating effectively within a cross-functional team environment.
- Commitment to continuous learning and professional development, including staying current with emerging technologies, AI tools, and evolving ways of working.
This role is based out of Axonify's Waterloo, Ontario office and follows a hybrid work model. Employees in this role are expected to work from the office approximately three days per week to support in-person technology needs, with flexibility to work remotely on other days. Axonify provides the tools, resources, and support required to be successful in both in-office and remote work environments.
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation.
The estimated base salary range for this role is $61,600 CAD - $77,000 - $92,400 CAD and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Learn more about Axonify at www.axonify.com/careers
Skills Required
- 3+ years progressive IT experience administering and supporting enterprise IT systems
- Experience administering identity providers (e.g., Okta)
- Experience with MDM solutions (e.g., JumpCloud, Kandji)
- Experience supporting macOS and Windows environments and troubleshooting complex device/OS/network issues
- Working knowledge of Google Workspace and/or Microsoft 365
- Familiarity with process improvements and automation tools (Zapier, scripting, or similar)
- Demonstrated and consistent use of AI-powered tools (Claude, ChatGPT, Google Gemini) to improve work
- Solid working knowledge of desktop networking concepts including TCP/IP and LAN troubleshooting
- Working knowledge of IT security practices and endpoint protection tools (antivirus, EDR)
- Strong analytical and problem-solving skills with root cause analysis capability
- Clear and professional communication skills and ability to collaborate cross-functionally
- Ability to work independently, take ownership, and drive assigned work to completion
- Commitment to continuous learning and staying current with emerging technologies and AI tools
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. It gives frontlines what they need to learn, connect and get things done. Quickly. Easily. Every single day. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure staff is engaged and informed, no matter the scale of the organization. Guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, Ontario. For more information, visit axonify.com.
