Position Description
The primary responsibility is to oversee and manage the information technology operations within CLSA Philippines Office. This role involves infrastructure management, user support, team management, project management, risk management, vendor management, and compliance. The regional IT manager plays a crucial role in ensuring the effective implementation and optimization of IT systems and services to support the organization's goals and objectives.
Key Areas of Responsibilities
Oversee IT infrastructure (including networks, servers, storage systems and data centres), PC & end user support
Provide IT support for all business units in Philippines
L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc
Backup tape management, patch deployments, AV updates, start of day checks.
1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools
Software & hardware Inventory management and ensure documentation is kept up to date.
Collaborate with global IT teams on project implementations tasks such as testing upgrade, migration and movements
Ensure security and compliance in the end user computing space
Budget and Resource Management - managing the IT budget for the region, ensuring that resources are allocated appropriately to meet operational needs
Project Management: Managing IT projects within the region, including planning, execution, and monitoring
Requirements
Bachelor's degree or above in Information Technology discipline
Minimum 10 years of relevant IT management experience, preferably within IT roles in the financial services sector
Knowledge of trading technologies and market data platforms used in the local market environment is desirable. (Bloomberg/IRESS/Thomson Reuters)
Knowledge of relevant regulations and compliance requirements
Excellent knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management
Strong leadership and team management skills
Excellent command of / fluent in both spoken and written English
Project management experience and familiarity with project management methodologies.
A strong end user focus and “can-do” attitude
Understanding of IT security principles and best practices
Great communication and strong interpersonal skills
The flexibility to deal with conflicting and ever-changing priorities
Proven ability to work under pressure
Experience in providing face to face and remote support for internal/external applications
Analytically minded, logical problem solver who is able to think outside the square
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Top Skills
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform.
Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals.
CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players.
Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
