IT Business Lead APAC – Commercial Process Enablement
We are seeking an experienced and dynamic IT Business Lead to join our APAC organization. The successful candidate will work closely with APAC Commercial teams, business stakeholders, and the global IT Delivery COE to support the implementation and continuous improvement of ERP and related IT systems.
This role is focused on commercial process enablement rather than traditional finance IT support. It emphasizes end-to-end Commercial and Sales-related processes, including Order-to-Cash, pricing, billing, customer service, materials management, and project/service execution, ensuring technology solutions effectively support business growth and operational efficiency.
The ideal candidate brings strong ERP expertise (SAP background required), excellent business partnering skills, and the ability to translate complex business needs into scalable and sustainable IT solutions. You will be responsible for capturing AS-IS processes and designing TO-BE processes by leveraging global enterprise platforms and localized solutions across the APAC region.
Working Scope: APAC
How you will do it
- Follow global digital transformation strategies and lead regional assessments and implementation initiatives across APAC (e.g. ERP, e-invoicing, commercial systems integration)
- Act as an IT business partner for Commercial, Sales, Customer Service and Supply-related teams
- Perform business analysis, requirement definition, and design of future-state (TO-BE) commercial processes
- Identify opportunities for process optimization and automation by leveraging SAP and related digital solutions
- Participate in ideation activities and contribute to high-level process and technology roadmaps for Commercial enablement
- Map business objectives and capability needs to specific business functions and end-to-end processes such as Order-to-Cash, pricing, billing, delivery, and customer service
- Analyze and document business processes in service and product sales environments, identifying gaps and recommending system and process improvements
- Translate business needs into business requirements documents (BRD), system requirement specifications (SRS), and functional designs
- Coordinate and support solution design, system testing, and user acceptance testing (UAT)
- Partner closely with IT delivery teams to ensure aligned understanding, solution quality, and timely delivery
- Support change management activities including user training, communication, and deployment
- Contribute to application and solution roadmaps aligned with evolving APAC commercial needs
- Participate in cutover, migration, knowledge transfer, and post-go-live stabilization activities
What we look for
- Bachelor’s degree in Computer Science, Business Information Systems, or a related field
- Minimum 10 years of overall experience, with 8+ years in ERP-enabled business process roles
- SAP experience is mandatory
- Hands-on experience with SAP SD and MM modules is highly preferred
- Experience with SAP PS and/or CS modules is a strong plus
- Solid understanding of Commercial processes, including Order-to-Cash, pricing, billing, customer service, materials, and service/project execution
- Strong experience in business analysis, process mapping, and cross-functional requirement management
- Proven ability to work effectively with business stakeholders and global IT teams
- Strong project execution and stakeholder management skills in complex regional environments
- Excellent analytical, problem-solving, and conceptual thinking abilities
- Strong communication and presentation skills
- Excellent spoken and written English
Skills Required
- At least 3~5 years of IT management experience with primary focus on AI & Data Analytics
- Strong experience in Business Analysis within product or platform-based IT models
- Solid conceptual understanding of AI solution lifecycles
- Experience working across multiple APAC countries and cultures
- Bachelor's degree in Computer Science
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
