The Role
The Senior IT Analyst will optimize user lifecycle processes, deliver executive support, troubleshoot issues, and drive IT excellence through automation in a collaborative environment.
Summary Generated by Built In
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve this, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We’re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
ASAPP’s IT Services team is intentionally small, highly collaborative, and built for impact. We’re a lean group of four engineers supporting a fast-moving, security-focused, SaaS-first organization.
The team operates with a high degree of autonomy and ownership. We’re looking for strong decision-makers who can seamlessly switch between independent execution and close collaboration, prioritize effectively in a dynamic environment, and take responsibility for the why behind the work—not just closing tickets.
This role sits at the intersection of employee experience, automation, lifecycle operations, and executive support. You will directly influence how ASAPP’s leadership and global workforce experience technology, while helping scale, modernize, and automate IT services.
You should be comfortable owning problems end to end, making sound judgment calls, and partnering closely across Security, Engineering, Workplace, and People teams to deliver simple, scalable solutions.
This role follows a hybrid schedule, with a weekly in-office presence in our Mountain View, CA office.
What you'll do
- Deliver exceptional white-glove support for ASAPP’s executive leadership, ensuring high-touch service and minimal downtime.
- Act as the primary escalation point for complex technical issues, providing deep-dive troubleshooting for macOS, Windows, and core SaaS platforms.
- Optimize the User Lifecycle, managing the end-to-end onboarding and offboarding process with a focus on automation and security.
- Drive IT Excellence by maintaining and evolving our internal knowledge base, runbooks, and self-service documentation.
- Partner with IT Engineering to identify, design, and implement automated workflows that eliminate manual toil.
- Champion Endpoint Security by contributing to initiatives focused on device management, access control, and compliance.
- Participate in an on-call rotation to ensure the stability of business-critical operations.
What we'd like to see
- 4+ years of IT experience, with a proven track record of supporting executive/leadership teams.
- Platform Expertise: Strong proficiency in Jamf (macOS) and Intune (Windows); Jamf 200+ certification (or similar MDM training) preferred.
- Automation Mindset: Practical exposure to scripting (Bash/Python), APIs, or low-code tools like Okta WorkflowsIdentity & Access Knowledge: Hands-on experience with Okta and Google Workspace administration in a scaling environment.
- Process Driven: A solid understanding of ITSM practices (Incident, Request, Change, and Asset Management).Security First: Experience working within compliance-driven frameworks (SOC2, ISO 27001) where security is a core requirement.
- Communication: The ability to translate complex technical concepts into clear instructions for non-technical users.
Benefits include:
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid
Top Skills
Bash
Google Workspace
Intune
JAMF
Okta
Python
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
