Jobs at ASAPP

Own the data product that makes ASAPPs platform trustworthy and actionable: customer-facing dashboards, exports/real-time APIs, event/schema strategy, and data governance. Translate platform data into ROI metrics, run customer discovery, partner with Engineering and Data Science, and maintain trust by resolving data reliability issues.

Own and execute strategy and roadmap for the voice pipeline (ASR, TTS, streaming, latency, evals, model bets), manage vendor relationships and telephony integrations, prioritize features with customer-facing teams, define metrics and telemetry, and deliver measurable outcomes across voice experiences in enterprise contact centers.

Lead strategy, roadmap, and outcomes for the messaging platform, virtual agent, multi-channel deployments, and AI services. Own agent productivity, AI-assisted features, channel coherence, documentation, customer engagement, prioritization, and metrics to drive measurable product outcomes.

Own strategy, roadmap, and outcomes for the messaging platform, virtual agent, channels, and AI services. Drive AI-assisted agent productivity, channel deployments, documentation, customer engagement, prioritization, and metrics to measure product impact.

Own the customer-facing data layer: roadmap for dashboards and analytics, data feeds/APIs, data strategy and schema design, customer discovery for KPIs, partner with engineering/data science, and maintain trust in data quality and availability to demonstrate GA value and ROI.

Design, build, and own ML evaluation systems and production-grade NLP/LLM solutions. Translate research into scalable agentic AI systems, collaborate with Research/Product/Platform, ensure quality, safety, and performance, and mentor engineers.

Lead the end-to-end internal IT function, covering identity and access management, endpoint/device management, AI platform and SaaS administration, security/compliance support, office infrastructure, automation, and a 4–5 person IT team. Partner with Security, HR, Finance, and Engineering on audits, incident response, and tooling rollouts while driving strategy and hands-on execution.

As a Site Reliability Engineer, you'll enhance the performance and reliability of infrastructure and products by collaborating with engineering teams, automating configurations, and implementing monitoring systems.

Own the platform connecting ASAPP's GenerativeAgent to the real world: API Connections, SDKs, A2A interoperability, MCP servers, telephony/CCaaS integrations, and developer documentation. Set strategy, roadmaps, prioritize work, work with engineering and customers, and define metrics and telemetry to measure outcomes.

The Demo Engineer will build demo platforms for the Solution Engineering team, develop prototypes, and use AI coding tools for creating compelling demos while collaborating with product and engineering teams.