City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Sentara Health is looking for a Senior IT analyst to join our team !
The Senior IT Analyst is responsible for the day-to-day support, maintenance, and optimization of video conferencing systems and associated IT infrastructure across the enterprise.
This role involves working directly with vendors to troubleshoot and support newly installed systems at Sentara Park and and enterprise communication networks within the Sentara environment
The analyst will also provide cross-functional support for any network-related communication issues.
Key Responsibilities:Provide technical support and troubleshooting for video conferencing and voice communication systems
Coordinate with vendors to support new system installations and resolve issues
Manage software upgrades, enhancements, and patches
Conduct workflow assessments and evaluate system optimization opportunities
Document test plans, results, and issue resolution
Participate in change, incident, and service request management
Communicate system updates and enhancements to stakeholders
Provide on-call support for communication-related application issues
Support small projects and contribute to cross-functional implementation planning
5+ years of relevant experience with a degree
7+ years of relevant experience without a degree
Certification/Licensure- No specific certification or licensure requirements
Background in video conferencing, telecom systems, or enterprise communication networks
Strong troubleshooting and vendor coordination experience
Ability to work independently with limited supervision
Experience supporting large, multi-location enterprises preferred.
Preferred:
- Experience supporting video/voice systems in a healthcare or similar regulated environment
- Familiarity with communication infrastructure tools used across Sentara
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
