Senior IT Administrator

Job Summary:

Our client is seeking a highly skilled and experienced Senior IT Administrator to join their dynamic IT team in Mafinga, Iringa region, Tanzania. The Senior IT Administrator will be responsible for the overall health, security, and maintenance of our organization's IT infrastructure, ensuring optimal performance and minimal disruption to business operations. This role requires a proactive individual with strong technical expertise, excellent problem-solving abilities, and the capacity to lead and mentor junior IT staff. The successful candidate will play a crucial role in supporting their growing business needs and implementing strategic IT initiatives within the Tanzanian and international context.

Responsibilities

• Manage and maintain the organization's server infrastructure (physical and virtual), including operating systems (Windows Server, Linux), storage solutions, and backup systems.
  
• Oversee the network infrastructure, including routers, switches, firewalls, and wireless access points, ensuring security and optimal performance.
  
• Administer and maintain email systems (e.g., Microsoft Exchange, Google Workspace) and other critical business applications.
  
• Ensure the availability, integrity, and security of all IT systems and data.
  
• Plan and execute system upgrades, patches, and configurations.
  

• Implement and maintain security policies and procedures to protect the organization's IT assets.
  
• Monitor systems for security breaches and respond to incidents effectively.
  
• Manage and maintain antivirus, anti-malware, and intrusion detection/prevention systems.
  
• Conduct regular security assessments and vulnerability scans.
  
• Educate staff on security best practices.
  

• Provide advanced technical support to end-users, resolving complex hardware and software issues.
  
• Act as an escalation point for the IT support team, providing guidance and expertise.
  
• Develop and maintain IT support documentation and knowledge base articles.
  

• Participate in the planning and execution of IT projects, including system deployments, upgrades, and migrations.
  
• Manage small to medium-scale IT projects independently, ensuring timely completion and within budget.
  
• Evaluate and recommend new technologies to improve efficiency and productivity.
  

• Liaise with IT vendors for hardware, software, and support services.
  
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
  

• Maintain accurate and up-to-date documentation of IT assets, infrastructure, configurations, and procedures.
  
• Generate regular reports on system performance, security status, and project progress.
  

• Provide guidance, mentorship, and technical leadership to junior IT staff.
  
• Assist in training and onboarding new IT team members.
   
  

• Ensure IT systems and practices comply with relevant local laws and regulations in Tanzania (e.g., data privacy).
  
•   Adhere to company policies and procedures.
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• Minimum of 5 years of progressive experience in IT administration, with at least 2 years in a senior role.
  
• Proven experience managing and maintaining Windows Server and/or Linux environments.
  
• Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management.
  
• Solid understanding of cybersecurity principles and best practices.
  
• Experience with cloud technologies (e.g., Microsoft Azure, AWS, Google Cloud) is a plus.
  
• Excellent problem-solving and analytical skills.
  
• Strong communication, interpersonal, and customer service skills.
  
• Ability to work independently and as part of a team.
  
• Excellent organizational and time management skills.
  
• Relevant industry certifications (e.g., CompTIA Security+, Network+, Server+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA)).
  
• Experience working in a multinational or diverse environment.
  
• Familiarity with local IT infrastructure and challenges in Tanzania.