Senior Investment Operations Analyst

Posted 7 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Fintech • Insurance • Financial Services
The Role
Supports investment operations by analyzing investment products, researching and resolving complex issues, escalating exceptions, collaborating with business units and multinational teams, and maintaining accurate, organized workflows. The role requires strong communication, attention to detail, analytical and problem-solving skills, investment product knowledge, and proficiency with office and operational applications.
Summary Generated by Built In

MINIMUM SKILLS TO BE HIRED

• Bachelor's degree in Business Administration, Finance, Economics or any related course.

• At least 2-4 year/s relevant professional experience preferably in Investment/Wealth, Securities or similar industry.
• BPO/Shared Service experience would be an asset due to our collaboration with multi-national teams.

• Proficient in MS Office Suite, Outlook and Teams
• Preferably with experience in Mainframe and/or Form based applications 

 

MINIMUM REQUIREMENTS

•  Strong communications skills (verbal and written) in English
•  Strong Attention to Detail
•  Equipped with analytical, research and problem solving skills
•  Comprehensive knowledge in Investment Products
•  Solid interpersonal skills to interact with, establish relationships with the Business Units.
•   Able to escalate in the absence of rules and /or in complex situations
•  Strong organizational and time management skills with the ability to be flexible to changing environments
•  Ability to work independently and willing to collaborate with other team members

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

Skills Required

  • Bachelor’s degree in Business Administration, Finance, Economics, or a related field
  • At least 2–4 years of relevant professional experience, preferably in investment, wealth, securities, or a similar industry
  • Proficiency in Microsoft Office Suite, Outlook, and Teams
  • Strong verbal and written English communication skills
  • Strong attention to detail
  • Analytical, research, and problem-solving skills
  • Comprehensive knowledge of investment products
  • Solid interpersonal skills for interacting with and establishing relationships with business units
  • Ability to escalate issues when rules are absent or situations are complex
  • Strong organizational and time-management skills, with flexibility in changing environments
  • Ability to work independently and collaborate with team members
  • BPO or shared-service experience
  • Experience with mainframe and/or form-based applications

Manulife Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.

  • Healthcare Strength Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
  • Retirement Support Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
  • Flexible Benefits Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.

Manulife Insights

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The Company
HQ: Toronto, Ontario
32,427 Employees
Year Founded: 1887

What We Do

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms

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