Jobs at Increff

Client-facing business analyst for retail SaaS who translates client needs into technical requirements, delivers data-driven insights, resolves client queries, and prototypes AI-assisted automations and analyses using SQL, Excel, and AI tooling.

Lead technical onboarding and integration of customer systems with Increff's platform, test and validate APIs, provide hypercare and production support, document processes, train customer teams, and improve automation and testing procedures for stable long-term integrations.

Lead discovery and development of multichannel fulfillment products (WMS, OMS, Store Management). Translate workflows and SOPs into scalable prototypes and API contracts, drive sprint planning and delivery, own PRDs and documentation, collaborate with engineering on architecture, present demos to stakeholders, and contribute to AI-enabled capabilities to simplify operational workflows.

Own end-to-end recruiting across technical and non-technical functions, optimize candidate experience and ATS, deploy AI/automation for sourcing and screening, partner with hiring managers, mentor recruiters, resolve hiring bottlenecks, and track TA metrics to scale hiring.

Drive top-of-funnel outbound lead generation via agency partnerships and direct outreach (cold calls, emails, LinkedIn). Qualify prospects, book discovery meetings, document context in Salesforce, and iterate outreach and playbooks to increase pipeline contribution.

Manage day-to-day accounting including AR/AP, reconciliations, sales invoicing, payment follow-ups, statutory returns (GST, TDS, PF), employee reimbursements, financial reporting, and audit support while implementing systems, policies, and procedures.

Responsible for managing and growing enterprise B2B SaaS accounts in India through upsell/cross-sell, demos and pitches, pipeline management, CRM maintenance, relationship building, and event participation to achieve sales targets.

Provide proactive legal support for commercial contracts, dispute resolution, statutory compliance, employment agreements and corporate governance. Draft, review, negotiate and execute MSAs, NDAs, SOWs; manage end-to-end contract lifecycle, renegotiate legacy contracts, and advise business teams during negotiations.