Senior Integration Specialist

About Auror
At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.
Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.
Auror is connecting people and intelligence to reduce crime. We're using technology for good.
In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.
The Role
As a Senior Integration Specialist at Auror, you'll play a crucial role in bridging the gap between our customers and our technology. Your mission is to ensure a smooth, efficient onboarding experience for new customers-some of the world's largest retailers and law enforcement agencies-by managing the implementation of our technical integrations.
Working closely with our Customer Success and Engineering teams, you'll oversee all technical aspects of customer onboarding. On a given day, you may be connecting a customer's identity provider to the Auror platform to allow a seamless SSO login experience, partnering with the customer to roll out the Auror mobile app via MDM, or facilitating the integration of a third party solution provider into Auror to enable the transfer of crime data via APIs. You'll proactively monitor integrations, troubleshoot and resolve issues, identify opportunities for improvement, and create clear documentation for both internal and external use.
Success in this role means developing a deep understanding of Auror's platform and leveraging that knowledge to help our customers maximize the value of their integrations, ensuring a seamless and impactful experience from day one.
Location and hours
This is a Denver-based role. We value co-location and have a hybrid flexible working model; the Auror office is located in the RiNo Neighborhood where the majority of the team spend 3 days in the office and 2 days remotely. We're bringing on customers in North America, the UK, Australia and New Zealand, so this role will involve working flexible hours to accommodate the needs of these global customers. Initially, as we build out our teams, there may be a requirement to adjust work hours to provide support across different time zones. However, as the team expands and regional coverage improves, a more structured work schedule will be established.
This role will involve:

• Partnering with third-party solution providers to onboard them to our OpenAPI and support their development and testing.
• Support in the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems.
• Set up and maintain SSO solutions to streamline user authentication and authorization processes.
• Utilizing telemetry and tooling to troubleshoot, identify and resolve issues related to Auror's technical integrations.
• Collaborating with customer stakeholders, solution providers, IT teams and internal teams to communicate both technical and non-technical concepts.
• Creating comprehensive documentation to facilitate integration processes with third party providers and customers.

Requirements
About you

• Possess a strong understanding of authentication principles and protocols, such as OAuth, SAML, and OIDC and understand how they work in web-based environments
• Experience working with HTTP APIs, having a solid technical understanding of how HTTP APIs work from both a consumer and publisher perspective
• Have successfully project managed complex technical projects with customers, keeping momentum towards project goals, ensuring all stakeholders are informed on progress and proactively identifying and raising issues
• Familiarity with cloud platforms such as Azure, AWS, and Google Cloud, and experience working within one or more of these providers
• Excellent written and verbal communication skills as well as confidence in leading customer project calls.
• Proven ability to effectively self-manage and prioritize individual workload while also seamlessly integrating and collaborating within a team environment to achieve shared objectives.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page ).
Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.
In Your First 6 Months at Auror
At the beginning of your time at Auror you will focus on learning everything about our product and the way it integrates into our customer's managed software and hardware platforms. You will develop an understanding of our existing third party integrations, how we connect to our customers identity management systems to provide single sign-on for our users and the many other touch points that our platform has with customer systems. You will also partner with our customer success team to gain an understanding of who our customers are, what integrations each has and how we can best support them. Within your first three months you will begin to work with our customers's I.T. teams and technical integrators on rolling out and supporting various integrations. By six months you will be creating process guides for internal and external use, running point on new customer integration implementations and troubleshooting issues related to our integrations.
Benefits

• Competitive salary Range: Depending on level of experience of IC3 (USD$102,500 - $135,000)

• Employee share scheme: You'll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:
If you're excited about our mission and you have the experience and a passion for this role, please hit "Apply".
If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you.
You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.
Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.