Jobs at Auror

Serve as the primary Revenue Operations partner for North American Sales and Success teams, with support for the UK. Manage requests, dashboards, reporting, systems administration, data hygiene, automation, and cross-functional RevOps projects. Build workflows using Salesforce Flow, HubSpot, Zapier, Clay, and AI tools; identify insights, improve processes, coordinate stakeholders, and drive adoption while documenting and stabilizing foundational systems.

Leads a global team delivering vehicle and subject recognition technology pilots and rollouts. Oversees technical discovery, site readiness, hardware, networking, software integrations, project planning, customer implementations, supplier and system-integrator partnerships, risk escalation, and transition to support. Develops scalable delivery practices, improves deployment performance, manages distributed teams, aligns technical and commercial stakeholders, and promotes responsible AI-assisted workflows and privacy-conscious technology deployment.

Lead product strategy and outcomes for Auror’s Win the Data and Enablement pillars. Manage three product managers across data, mobile, integrations, core services, and shared experiences. Own platform, API, ecosystem, and AI-enabled product initiatives; prioritize investments; drive commercial results, delivery quality, go-to-market execution, metrics, and customer outcomes. Coach product managers, strengthen product practices, collaborate with engineering, design, customers, and technology partners, and guide global enterprise expansion.

Provide customer-facing technical expertise for LPR and subject-recognition solutions throughout pre-sales, proof-of-concept design, and deployment expansion. Lead technical discovery, solution scoping, demonstrations, hardware and infrastructure assessments, implementation planning, and customer advisory discussions. Address objections involving architecture, privacy, data handling, integrations, and deployment requirements while partnering with Sales, Product, Customer Success, and Technical Project Management teams.

Leads the Subject Recognition On-Prem engineering team, taking face recognition edge technology from pilot to reliable multi-site production. Owns deployment health, model upgrades, observability, incident response, architecture, operational excellence, and responsible privacy-conscious engineering. The role also coaches and develops engineers, reduces operational toil, manages vendor integrations, and introduces governed AI and agentic engineering practices.

Leads Auror’s North America customer success function, setting strategy, metrics, coverage, and operating models. Manages CS leaders and individual contributors, recruits and develops talent, owns retention and expansion support, monitors account health, handles escalations, and translates customer feedback into product priorities. Partners with Sales, Marketing, and Retail Partnerships to strengthen customer advocacy and commercial outcomes while representing Auror with senior retail executives and at industry events.

Staff Software Engineer responsible for shaping technical direction and delivering reliable software for Auror’s Subject Recognition product. The role spans edge systems and cloud services, enterprise scalability, observability, resilience, security, privacy, and production operations. The engineer will partner with Product and Design, validate customer needs, lead complex implementation, make architectural tradeoffs, coach other engineers, and improve team practices while supporting large retail deployments.

Build and maintain a new domain service across the full stack using C#/.NET, React, and TypeScript. Responsibilities include designing data models and APIs, developing complex frontend experiences, enabling public API access, writing automated tests, implementing observability and recovery, and collaborating with Product and Design. The contractor will work autonomously within a six-month engagement, clarify ambiguous requirements, deliver incremental releases, and leave maintainable code, patterns, and documentation for the permanent team.

Customer-facing Solutions Engineer responsible for pre-sales technical discovery, solution scoping, demonstrations, proof-of-concept design, technical documentation, and customer advisory for LPR and subject-recognition deployments. The role assesses hardware, infrastructure, networking, integrations, privacy, and data-handling requirements while partnering with Sales, Product, Customer Success, and Technical Project Management teams to support successful deployments and expansions.

Own the post-onboarding lifecycle for enterprise customers, driving strategic adoption, retention, measurable outcomes, and expansion. Lead business reviews, develop success plans, analyze customer health and engagement data, cultivate executive relationships, identify growth opportunities, and advocate for customer needs internally. Support organizational change and embed the platform into customer workflows and loss-prevention strategies. Regular travel is expected for customer meetings and industry events.

Own and evolve Auror’s edge Subject Recognition platform across devices, in-store servers, and cloud services. Build recognition capabilities, evaluation tooling, observability, CI/CD pipelines, and reliable upgrade processes. Debug issues across process, container, host, network, and cloud layers; integrate third-party SDKs and hardware; and collaborate with AI, product, engineering, commercial, support, and customer SOC teams to operate edge AI systems at scale.