Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure.
The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems (tools) personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management.
Key Responsibilities
Mission, NIOC & Enterprise Systems Integration
- Lead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and Enterprise Systems Support (ESS) to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domains
- Oversee real-time mission support, including communications, network performance, anomaly detection, and response
- Ensure alignment between mission timelines, network readiness, and the performance of critical operational tools and systems
Operational Leadership
- Direct daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical services
- Serve as the senior escalation point for priority incidents and mission-impacting events
- Establish and enforce operational readiness standards across mission support, NIOC, and ESS platforms
Service Management & Operational Governance
- Design and mature Incident, Problem, Change, and Availability Management processes
- Lead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixes
- Chair a Failure Review Board (FRB) to assess incidents, trends, risks, and near misses
- Oversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actions
- Ensure lessons learned are fed back into operations, engineering, and ESS/tooling enhancements
Enterprise Systems Support (ESS) / Tools Ownership
- Lead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain)
- Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and response
- Drive tool integration to enable correlated event management, automation, and reduced manual effort
- Oversee lifecycle management of platforms, including optimization, upgrades, and capability expansion
Enterprise Operations Strategy
- Support development of a standardized enterprise operations model aligned to NASA mission objectives
- Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness
- Partner with Engineering to embed operational and tooling requirements into system design and delivery
- Integrate operations across network, infrastructure, voice, and mission systems to eliminate silos
Stakeholder Coordination
- Interface with NASA stakeholders, service providers, and telecommunications carriers
- Ensure consistent execution of operational processes across centers and service domains
- Provide executive-level reporting on operational status, risks, trends, and corrective actions
Financial Management & AOP Execution
- Manage cost, financial performance, and AOP execution across mission operations, NIOC, and ESS
- Develop labor forecasts and staffing models aligned to workload and service demand
- Monitor financial performance, addressing variances, risks, and opportunities
- Drive cost optimization through automation and process improvements while maintaining mission performance
- Partner with Program Finance on budgeting, forecasting, and reporting
- Bachelor’s degree with 15+ years of relevant experience (or Master’s with 12+ years; additional experience in lieu of degree considered)
- 8+ years of leadership experience managing operations teams in complex, mission-critical environments
- Ability to obtain Public Trust clearance
- Demonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operations
- Strong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, or similar)
- Proven experience implementing and managing Incident, Problem, Change, and Availability Management processes
- Experience leading major incident response, escalation management, and Root Cause Corrective Action (RCCA) efforts
- Ability to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomes
- Strong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environment
- Ability to operate effectively in high-pressure, time-sensitive, mission-critical environments
- Strong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadership
- Experience supporting NASA or other mission-critical, real-time operational environments
- Familiarity with mission operations centers, NOC/NIOC environments, or space/communications systems
- Experience integrating network operations, mission operations, and enterprise systems (ESS/tooling) into a unified operating model
- Hands-on experience with observability, monitoring, and automation platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, AIOps tools)
- Experience leading FRB, RCCA, and FACAR processes, with a focus on trend analysis, risk prioritization (e.g., RPN), and continuous improvement
- Demonstrated ability to drive operational transformation, including automation, process standardization, and reduction of manual Tier 1 activities
- Experience managing cost, workforce planning, and AOP execution within a large-scale operational environment
- Familiarity with ITIL or similar service management frameworks
- Strong understanding of enterprise network, infrastructure, voice, and mission systems integration
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Original Posting:May 4, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
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What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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