Senior Integrated Network and Mission Operations Manager

Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure.

The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems (tools) personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management.

Key Responsibilities

Mission, NIOC & Enterprise Systems Integration

• Lead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and Enterprise Systems Support (ESS) to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domains

• Oversee real-time mission support, including communications, network performance, anomaly detection, and response

• Ensure alignment between mission timelines, network readiness, and the performance of critical operational tools and systems

Operational Leadership

• Direct daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical services

• Serve as the senior escalation point for priority incidents and mission-impacting events

• Establish and enforce operational readiness standards across mission support, NIOC, and ESS platforms

Service Management & Operational Governance

• Design and mature Incident, Problem, Change, and Availability Management processes

• Lead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixes

• Chair a Failure Review Board (FRB) to assess incidents, trends, risks, and near misses

• Oversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actions

• Ensure lessons learned are fed back into operations, engineering, and ESS/tooling enhancements

Enterprise Systems Support (ESS) / Tools Ownership

• Lead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain)

• Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and response

• Drive tool integration to enable correlated event management, automation, and reduced manual effort

• Oversee lifecycle management of platforms, including optimization, upgrades, and capability expansion

Enterprise Operations Strategy

• Support development of a standardized enterprise operations model aligned to NASA mission objectives

• Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness

• Partner with Engineering to embed operational and tooling requirements into system design and delivery

• Integrate operations across network, infrastructure, voice, and mission systems to eliminate silos

Stakeholder Coordination

• Interface with NASA stakeholders, service providers, and telecommunications carriers

• Ensure consistent execution of operational processes across centers and service domains

• Provide executive-level reporting on operational status, risks, trends, and corrective actions

Financial Management & AOP Execution

• Manage cost, financial performance, and AOP execution across mission operations, NIOC, and ESS

• Develop labor forecasts and staffing models aligned to workload and service demand

• Monitor financial performance, addressing variances, risks, and opportunities

• Drive cost optimization through automation and process improvements while maintaining mission performance

• Partner with Program Finance on budgeting, forecasting, and reporting

• Bachelor’s degree with 12+ years of relevant experience (or Master’s with 10+ years; additional experience in lieu of degree considered)

• 7+ years of leadership experience managing operations teams in complex, mission-critical environments

• Ability to obtain Public Trust clearance

• Demonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operations

• Strong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, or similar)

• Proven experience implementing and managing Incident, Problem, Change, and Availability Management processes

• Experience leading major incident response, escalation management, and Root Cause Corrective Action (RCCA) efforts

• Ability to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomes

• Strong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environment

• Ability to operate effectively in high-pressure, time-sensitive, mission-critical environments

• Strong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadership

• Experience supporting NASA or other mission-critical, real-time operational environments

• Familiarity with mission operations centers, NOC/NIOC environments, or space/communications systems

• Experience integrating network operations, mission operations, and enterprise systems (ESS/tooling) into a unified operating model

• Hands-on experience with observability, monitoring, and automation platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, AIOps tools)

• Experience leading FRB, RCCA, and FACAR processes, with a focus on trend analysis, risk prioritization (e.g., RPN), and continuous improvement

• Demonstrated ability to drive operational transformation, including automation, process standardization, and reduction of manual Tier 1 activities

• Experience managing cost, workforce planning, and AOP execution within a large-scale operational environment

• Familiarity with ITIL or similar service management frameworks

• Strong understanding of enterprise network, infrastructure, voice, and mission systems integration

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The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.