The Role
As a Senior Insurance Support Specialist, you will assist customers with P&C and MRP queries, lead a team, and drive improvements in service and workflows.
Summary Generated by Built In
About Insify
We are a start-up offering an end-to-end digital insurance platform focussing solely on European entrepreneurs and SMEs. We offer the best insurance to our customers thanks to our focus on user experience, our leading underwriting services, and our expertise in data. In short, we’ve made getting insured quick, transparent and simple.
We know how to innovate - our team of seasoned entrepreneurs has built a host of successful businesses in fintech and e-commerce (HelloFresh, Bloomon and SumUp to name a few!).We’ve already raised over €25M in funding from leading investors (Accel Ventures, Frontline Ventures, Visionaries Club, Nico Rosberg, etc.), who love what we do and see the potential for a revolution in digital insurance.
We started our journey in the Netherlands and with our mission to make business insurance fast, simple and fair we have been able to have a significant impact on that market. Since last year we also serve customers in France and Germany, and are rapidly expanding across the rest of Europe!
How we work
At Insify, we’re building more than just an insurance company—we’re creating a culture that’s bold, caring, and built to make a real difference. Everything we do is driven by our core values: grit, impact, care, and entrepreneurship.
We show up with passion and perseverance. We solve real problems and put people first—especially our customers. And we’re always looking for smarter, faster, more human ways to do things.
That’s also why we’ve chosen a pro-office approach. We believe that working together, face to face, sparks creativity, builds stronger teams, and helps us learn faster—especially for new joiners. From spontaneous brainstorms to shared lunches, being in the same space makes the magic happen.
Joining Insify means being part of a team that truly backs each other and the entrepreneurs we serve. If you’re ready to grow, innovate, and help reshape the insurance industry from the inside out—we’d love to meet you.
Operations Team
We’re the ones building trust with every interaction—whether it’s a sale, a support conversation, or handling a claim. We make sure prospects and customers feel supported, heard, and cared for. Speed and quality matter to us, and we track our progress closely so we can keep improving. Looking ahead, we’re preparing for medical underwriting in 2025—another step in making our service even stronger.
Your role
At Insify, we don’t believe customer support should be just about answering questions — we believe it should empower. Our customers should be able to run their businesses confidently, knowing someone like you is in their corner, helping make complex insurance simple.
That’s why we’re not hiring a traditional customer support rep — we’re hiring someone who’s excited to grow into an insurance specialist.
As a Senior Insurance Support Specialist, you will:
- Be the first point of contact for customers (via email, chat, and phone), helping them with P&C and MRP queries
- Lead a team of insurance specialist in the French team
- Support customers in understanding coverage, claims, and policy changes
- Act as the bridge between customers, our product teams and the insurance team
- Spot recurring issues and suggest process improvements based on customer insights
- Drive AI initiatives and help automate workflows within the operations department
- Contribute to improving our Help Center, FAQs, and internal knowledge base
Your profile
- You speak and write fluent French and English, and feel comfortable communicating professionally
- You have experience in customer-facing roles in insurance
- Motivated to build a long-term career in insurance and grow your expertise in P&C and MRP.
- You’re curious and a fast learner
- You’re service-minded and enjoy solving problems for others
- You ask questions and want to understand how things work
- You’re proactive, adaptable, and thrive in fast-moving environments
Bonus points for:
- Affinity with claims or portfolio management
What we offer
Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
Pension plan - participation to Insify’s Pension Plan, with 6% employer contribution.
Travel reimbursement - we help travelers with their commute.
Hybrid - Possibility to work from home two times a week.
25 holidays days per year - (+ extra day on Christmas eve if it’s a weekday!)
Subscription to Alleo - 50 EUR (net) monthly (cumulable) budget to spend on what you like - anything from gym memberships to UberEats!
Company events - Monthly team drinks, quarterly offsites, lunch and learns, parties, merch and FUN!
Company Macbook - get the best laptop to get your job done in no time!
Quickly develop your career - there’s no better place to develop. We are growing and you can grow with us! Inhouse leadership programs and coaching
High degree of autonomy - it’s time to ACTUALLY make an impact!
Am I A Good Fit?
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The Company
What We Do
Our mission is to enable freelancers and entrepreneurs to get the best insurance at the best price. Insurance that is fair, fast and flexible. And above all, insurance that is tailored to your needs. All at the touch of a button.
Insify today serves thousands of customers across Europe. As we grow, we’ll continue disrupting and changing the market. Restoring trust by providing freelancers with insurance that can be relied on. Zero paperwork. No long contracts. Just super-fast, 100% online insurance, whenever and wherever they need it.
