Senior Instructional Designer

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

Reltio is seeking an experienced Senior Instructional Designer to develop advanced technical training for our global ecosystem of customers, partners, and internal teams. This role requires a strong understanding of technical concepts and the ability to translate complex product features into engaging, outcome-driven learning experiences. As a senior member of the Technical Training team, you will shape curriculum strategy, partner closely with product and engineering teams, and contribute to scalable and effective technical enablement initiatives.

Job Duties and Responsibilities:

• Design and develop innovative, role-based learning experiences across formats such as eLearning, virtual instructor-led training (vILT), simulations, hands-on labs, explainer videos, infographics, and assessments.
• Create high-fidelity storyboards and prototypes based on high-level design documents and stakeholder inputs.
• Translate complex technical content (e.g., APIs, data models, MDM workflows, platform architecture) into intuitive and digestible learning materials.
• Conduct learning needs assessments and collaborate with SMEs, Product Managers, and Engineers to extract accurate and relevant information.
• Independently manage end-to-end courseware development, including scope, timelines, review cycles, and QA.
• Develop templates and reusable learning components using tools such as Articulate Storyline, Camtasia, and Vyond, ensuring brand consistency and scalability.
• Curate and maintain content within our Learning Management System (Skilljar), ensuring alignment with product release cycles.
• Measure learning effectiveness using metrics such as adoption rates, learner confidence, assessment scores, and feedback.
• Stay current with instructional design best practices, emerging learning technologies, and Reltio’s evolving product landscape.

Skills You Must Have: 

• Bachelor’s or Master’s degree in Instructional Design, Educational Technology, or a related field; a background in Computer Science, Data Science, or Mass Communication is a strong plus.
• 4–8 years of experience in instructional design with a focus on technical or SaaS product training.
• Demonstrated ability to design for multiple audiences including data architects, developers, analysts, and administrators.
• Proven experience developing technical training in formats such as eLearning, ILT/vILT, hands-on labs, simulations, and certification pathways.
• Ability to translate complex technical workflows (e.g., integration flows, data modeling) into clear, structured training
• Strong visualization and storyboarding skills with the ability to create interactive and engaging content.
• Proficiency in Articulate Storyline, Camtasia, Vyond, and other standard authoring and media tools; ability to adopt new tools quickly.
• Familiarity with LMS platforms (e.g., Docebo, Cornerstone, Skilljar) and knowledge of SCORM, xAPI, and accessibility standards.
• Excellent communication, stakeholder management, and project management skills.
• Comfortable working in Agile environments, adapting to evolving product requirements and fast-paced timelines.
• Strong analytical mindset with a focus on learner outcomes and performance impact.

Skills That Are Nice to Have:  

• Conceptual understanding of data management principles (e.g., data quality, data governance, hierarchy management)
• Exposure to developer environments/tools (e.g., Postman, GitHub, CLI, JSON)
• Skill in aligning certification content with business/product priorities
• Skill in creating modular, easily localizable learning assets
• Awareness of cultural and linguistic differences in learning design and tone.
• Familiarity with using AI-powered tools (e.g., generative AI, chatbots, transcription/summarization tools, or adaptive learning platforms) to enhance instructional design workflows, accelerate content development, and personalize learner experiences.