Jobs at Reltio

Provides technical architecture guidance, workshops, onboarding, escalation management, and advisory services for enterprise SaaS customers. Serves as the technical point of contact, coordinates issue resolution, supports integrations and cloud environments, advocates for customer needs, and partners with Product Management and Engineering. Requires expertise in APIs, public clouds, MDM, observability, enterprise data platforms, analytics, and customer-facing technical support.

Provides technical consulting and post-sale support for Reltio products, including customer implementation, configuration, troubleshooting, solution design, and maintenance. Analyzes requirements, develops MDM solutions, resolves technical issues, supports installations, collaborates with engineering and product teams, and communicates technical information to customers and sales staff. Requires expertise in MDM implementations, data modeling, ETL, cloud infrastructure, programming, and messaging systems.

Build sales pipeline through outbound prospecting and inbound lead management. Research and qualify prospects, execute email, phone, and LinkedIn outreach, make approximately 50 calls daily, secure demo or meeting commitments, respond to inquiries, collaborate with sales teams, and meet business goals. The role requires strong communication, organization, initiative, adaptability, and a disciplined, motivated approach to sales.

Senior Site Reliability Engineer responsible for 24/7 follow-the-sun operations, infrastructure alerting, incident response, customer enablement, KPI improvement, go-live readiness, RCA governance, and operational automation. The role supports highly available SaaS platforms using cloud infrastructure, Kubernetes, Infrastructure as Code, observability, and reliability practices while partnering across engineering, platform, customer enablement, and support teams.

Leads 24/7 follow-the-sun SRE operations for a cloud SaaS platform. Responsibilities include incident response, operational KPI ownership, customer-critical issue resolution, go-live readiness, RCA governance, ticket and backlog improvement, automation, AI-powered self-service, runbook maturity, cross-functional coordination, and mentoring engineers. The role requires strong cloud, Kubernetes, infrastructure-as-code, Linux, networking, observability, reliability, and incident-management expertise.

Lead cloud infrastructure and DevOps engineering for Reltio’s multi-cloud services. Architect scalable infrastructure with Kubernetes, Terraform, and Helm; drive automation, CI/CD, security, observability, cost optimization, and zero-downtime operations. Troubleshoot across the full technology stack, improve developer experience and DevSecOps maturity, mentor engineers, collaborate across teams, and participate in monthly on-call rotations.

Designs and oversees Reltio MDM architectures and agentic workflows for customer and partner implementations. Serves as the senior technical authority within Professional Services, applying best practices, integration patterns, governance, and cloud expertise. Guides technical teams, coordinates with Product, Engineering, and Customer Success, manages multiple engagements, builds trusted customer relationships, and develops reusable methodologies, tools, templates, and documentation. The role also requires experience deploying LLM- and agentic systems, including orchestration, evaluation, and guardrails.

Own Reltio’s product marketing strategy, including positioning, messaging architecture, competitive intelligence, product launches, content strategy, field enablement, and customer journey campaigns. Partner with SAP, product, sales, demand generation, and partner marketing teams to communicate Reltio’s data unification and context intelligence value. Serve as a spokesperson through events, webinars, blogs, and thought leadership while driving measurable go-to-market impact.

Leads DevOps engineering teams and manages cloud infrastructure and foundational services across AWS, GCP, and Azure. Oversees infrastructure as code, Kubernetes, CI/CD pipelines, scalability, reliability, cost optimization, monitoring, troubleshooting, and cloud security. Partners with product, engineering, and security stakeholders while mentoring engineers and driving continuous improvement and modern DevOps practices.

Owns a roadmap for Reltio platform and IDE capabilities that reduce implementation time and complexity. Manages Reltio’s internal master data environment, improving entity coverage, matching, survivorship, governance, data quality, and agentic access. Leads a small team of analysts and implementation specialists while partnering with Engineering, Product, IT, and business stakeholders. Requires hands-on Reltio expertise, product management experience, SaaS or professional services implementation experience, and production MDM operations experience.

Partners with Account Executives to support enterprise software sales by understanding customer needs, designing solution architectures, delivering customized demonstrations and proofs of concept, answering technical questions, and managing RFPs/RFIs. Builds relationships with technical stakeholders, supports events, monitors data and AI trends, and provides product feedback to engineering and product teams.

Develop complex backend features for a cloud-native enterprise MDM platform. Responsibilities include designing scalable distributed systems, presenting solutions to architects, leading feature delivery, mentoring engineers, collaborating with QA and cross-functional teams, writing unit and integration tests, documenting features, making technical decisions, and supporting owned platform areas. The role requires strong Java, algorithms, data structures, software design, performance optimization, profiling, and Java runtime expertise.

Customer Engineer provides technical support to customers, resolving complex issues related to data unification, and enhancing customer satisfaction through expert troubleshooting and collaboration with engineering teams.

Lead design and delivery of complex enterprise SaaS platform features for large-scale distributed data systems. Partner with product managers on roadmaps, shape architecture, coordinate with QA, DevOps, and documentation teams, and present initiatives to architects. Champion engineering excellence, mentor engineers, resolve ambiguous technical problems, and collaborate with customers and global stakeholders to drive adoption and satisfaction.

The role focuses on strengthening reliability and resilience in distributed systems across multi-cloud platforms, involving chaos engineering and observability practices.

Provide second-level technical expertise for Reltio Platform: troubleshoot and resolve complex customer issues, build monitoring tools, analyze performance, collaborate with product and engineering, support MDM implementations on cloud (AWS/GCP/Azure), participate in on-call and weekend rotations, and contribute to knowledge base and continuous platform improvements.

Define and socialize end-to-end architecture for a multi-tenant, cloud-native data SaaS platform. Lead designs for streaming, low-latency query, multi-cloud deployments, service meshes, security/compliance, SRE practices, and AI/agent integration. Mentor senior engineers, run architecture reviews, and influence executives and customers to deliver secure, reliable, cost-efficient platform roadmaps.

Customer Engineer provides technical support to customers and partners, resolving issues and enhancing product usage through collaboration and expertise.

Define and socialize end-to-end architecture for a multi-tenant, cloud-native SaaS data platform. Lead designs for streaming, low-latency query, multi-cloud deployments, security/compliance, SRE practices, and AI/agent integrations while mentoring senior engineers and influencing executive and customer decisions.

Lead and mentor a DevOps engineering team to manage cloud infrastructure across AWS, GCP, and Azure. Implement IaC (Terraform, CloudFormation, Helm), improve CI/CD pipelines (Jenkins, ArgoCD), ensure reliability, security, cost efficiency, and drive DevOps best practices and platform innovation.