Senior Instructional Designer

Requisition Number: 2390374
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Manager, Instructional Design & Content Development will lead a globally distributed team responsible for developing, maintaining, and enhancing learning content that supports Revenue Cycle Management (RCM) operations. This role requires a solid combination of people leadership, instructional design expertise, content governance, and project management capabilities to deliver high-quality, effective learning solutions that drive business performance and operational excellence.
Primary Responsibilities:

• Lead, coach, and develop a team of instructional designers and content developers across India and the Philippines
• Manage team performance, engagement, capacity planning, and resource allocation to meet business priorities and timelines
• Oversee the design, development, and maintenance of training materials, including Standard Operating Procedures (SOPs), Job Aids, Instructor
• Led Training (ILT), and Web-Based Training (WBT) content
• Manage content intake, prioritization, and delivery through established request and ticket management processes
• Ensure all learning content meets quality standards for accuracy, consistency, clarity, and instructional effectiveness
• Conduct content reviews and implement best practices aligned with organizational style guides and documentation standards
• Lead large-scale content transformation, standardization, and process improvement initiatives
• Partner closely with Operations, Training Delivery teams, Subject Matter Experts (SMEs), and global learning stakeholders to understand business needs and deliver impactful learning solutions
• Drive innovation and continuous improvement within content development processes, tools, and methodologies
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Education, Communications, Healthcare Administration, Business, or a related field
• 6+ years of experience in Revenue Cycle Management (RCM), instructional design, content development, training, or learning operations
• Proven experience leading and developing high-performing teams, including geographically dispersed teams
• Experience partnering with cross-functional and global teams to deliver business-critical initiatives
• Solid understanding of SOP development, documentation governance, and instructional design principles
• Demonstrated ability to manage multiple projects, stakeholders, and competing priorities in a fast-paced environment

Preferred Qualifications:

• Experience supporting healthcare operations, payer, provider, or Revenue Cycle Management environments
• Knowledge of adult learning methodologies and content development best practices
• Familiarity with learning technologies, content management systems, and e-learning development tools
• Skills & Competencies:
  • Deep understanding of Revenue Cycle Management processes and workflows
  • Solid instructional design and learning content development expertise
  • Proven excellent written and verbal communication skills with solid attention to detail
  • Effective stakeholder management, collaboration, and influencing capabilities
  • Solid analytical, problem-solving, and project management skills
  • Ability to lead large-scale documentation and learning transformation initiatives while delivering measurable business impact

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.