The Role
Leads quality engineering, UAT, test automation, release validation, defect management, and quality governance for enterprise applications. Develops testing strategies, establishes quality gates and metrics, partners with business and technology stakeholders, and manages a team of UAT analysts and quality engineers. Drives automation, AI-assisted testing, risk mitigation, continuous improvement, and operational excellence across concurrent initiatives.
Summary Generated by Built In
Requisition Number: 2390484
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Delivery Leadership & Governance
- Lead Scrum planning, execution, defect management, and release validation activities
- Define and implement standards, processes, templates, and best practices
- Establish quality gates and readiness checkpoints to ensure successful production releases
- Drive risk assessment and mitigation strategies for critical business initiatives
- Provide quality status reporting and executive-level communication
- Stakeholder Partnership
- Partner with Product, Engineering, Business Operations, and Program teams to ensure business requirements are testable and validated
- Facilitate requirement reviews and acceptance criteria assessments
- Serve as the primary point of contact for business acceptance and release readiness discussions
- Align testing strategies with business priorities and organizational goals
- Test Strategy & Execution
- Develop comprehensive UAT strategies covering:
- Functional testing
- End-to-end validation
- Regression testing
- Integration testing
- Business process validation
- Ensure full test coverage and traceability from requirements to test results
- Oversee defect triage and resolution activities
- Quality Engineering & Automation
- Drive adoption of test automation and AI-assisted testing practices
- Identify opportunities to improve testing efficiency, quality, and delivery speed
- Promote shift-left testing practices and quality engineering principles
- Evaluate and implement tools and capabilities that enhance testing effectiveness
- Team Leadership
- Lead, mentor, and develop a team of UAT analysts and quality engineers
- Conduct performance management, coaching, and career development activities
- Manage resource planning, workload balancing, and capability development
- Foster a culture of accountability, collaboration, continuous learning, and innovation
- Metrics & Continuous Improvement
- Establish and monitor KPIs including:
- Defect leakage
- UAT execution progress
- Test coverage
- Release readiness metrics
- Automation adoption metrics
- Drive root cause analysis and process improvement initiatives
- Support operational excellence and modernization efforts
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
- 7+ years of experience in Quality Engineering, QA, or UAT
- 3+ years of people leadership experience
- Experience managing testing activities for large-scale enterprise applications
- Experience with defect management and test management tools
- Solid understanding of Software Development Life Cycle (SDLC), Agile, and release management processes
- Proven solid stakeholder management and communication skills
- Proven ability to manage multiple concurrent initiatives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
- 7+ years of experience in Quality Engineering, QA, or UAT
- 3+ years of people leadership experience
- Experience managing testing activities for large-scale enterprise applications
- Experience with defect management and test management tools
- Solid understanding of Software Development Life Cycle, Agile, and release management processes
- Strong stakeholder management and communication skills
- Ability to manage multiple concurrent initiatives
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
