Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for a senior systems engineers to join the Chile team to service our Latin America customers and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.
The role offers a fantastic opportunity to live a true cutting-edge experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.
Responsibilities - Deployment
- Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
- Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
- Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
- Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
- Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
- Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
- Assist with the troubleshooting of integration issues.
- Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.
Responsibilities – Operations
- Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers (IBM P series, Dell PowerFlex, Dell PowerEdge, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
- Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
- Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
- Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
- Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.
Experience & Qualifications
- English level : at least B2, C1 preferred, capable of sustaining a conversation with team members form North America and Europe
- Strong hands-on experience with server hosting (e.g. data center) infrastructure
- Hands-on storage/SAN deployment and (ideally) management experience with IBM Flashsystem, Dell Powerstore.
- Hands-on AWS and/or GCP experience. Certifications in any of these hyperscalers are a plus.
- Hands-on Networking/Firewall solutions, preferably Cisco (Routing, ASA, FTD). Knowledge of Load Balancing/DNS Global Load Balancing solutions.
- Hands-on VMware deployment and management experience with VMware 8.x. Hands-on experience with Nutanix (desirable).
- Hands-on Linux deployment and management experience with RHEL 8.x and above.
- Experience with Veritas (NetBackup, Backup Exec) and Veeam, configuration and operation.
- Hands-on Windows domain and AD management experience
- Knowledge of service monitoring and alerting (Nagios, CheckMK preferred)
- Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
- Scripting for automation using technologies (e.g. Ansible, Bash, Python, Powershell, Puppet)
- ITIL knowledge – principles and application
- Ability to support and develop junior colleague
- Strong troubleshooting skills
- Great customer service attitude
- Enthusiasm and talent for acquiring complex technical skills
- 8+ years of experience as Infrastructure/Senior Infrastructure Engineer or equivalent
Ubicación: Ciudad Empresarial, Huechuraba, Región Metropolitana
Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- Strong hands-on experience with server hosting infrastructure
- Hands-on storage/SAN deployment and management experience
- Hands-on AWS and/or GCP experience
- Hands-on Networking/Firewall solutions experience
- Hands-on VMware deployment and management experience
- Hands-on Linux deployment and management experience
- Experience with backup solutions like Veritas and Veeam
- Hands-on Windows domain and Active Directory management experience
- Knowledge of service monitoring and alerting
- Knowledge of configuration management tools
- Scripting for automation using various technologies
- ITIL knowledge - principles and application
- Ability to support and develop junior colleagues
- Strong troubleshooting skills
- Great customer service attitude
- 8+ years of experience as Infrastructure/Senior Infrastructure Engineer
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
