Our Hosting team delivers InterSystems’ solutions as hosted or managed services to customers worldwide, supporting business-critical and often regulated workloads that demand high levels of availability, performance, and operational reliability. The annual goal of this role is to ensure the effective, secure, and reliable operation of the Nutanix-based hosting platform that underpins customer services. The role holder will contribute to stable day-to-day operations while also supporting the ongoing evolution of the hosting platform through standardisation, automation, and continuous improvement. Success is measured by sustained service stability and availability, infrastructure performance, reduced operational risk, and the delivery of a more resilient and supportable infrastructure over the performance year.
What’s in it for you?
- Great Bonus Scheme
- Private Medical Insurance
- Optional Enhanced Pension Scheme
- Perks and Savings on lifestyle activities
- Nuffield Health Discounts
- Gym Reimbursements (up to £600)
- Plus more!
Key Responsibilities
- Operate and maintain large-scale Nutanix-based virtual infrastructure using AHV and Prism, ensuring platforms are monitored, patched, upgraded, and optimised in line with hosting standards.
- Manage and support large estates of virtual machines running critical customer workloads, including provisioning, lifecycle management, and execution of planned changes.
- Perform day-to-day infrastructure operations across compute, storage, and virtualisation layers, working within established operational and change management processes.
- Monitor platform health and proactively support stability, performance, and availability of production environments.
- Respond to infrastructure incidents in a structured and timely manner, working collaboratively to restore service and minimise customer impact.
- Participate in a shared on-call rota, providing out-of-hours support for production platforms as part of a team-based support model.
- Contribute to root cause analysis and post-incident reviews, identifying corrective and preventative actions to reduce repeat incidents.
- Support platform improvements and technical initiatives, including standardisation, lifecycle improvements, and reduction of operational risk.
- Assist with automation and operational efficiency initiatives, helping improve consistency, repeatability, and long-term supportability.
- Work closely with other infrastructure, network, security, and application teams to deliver reliable hosted services aligned with customer and business requirements.
Experience/Qualification Required
- Strong hands-on production experience operating Nutanix platforms (AHV, Prism). – Essential
- Experience managing and supporting large-scale virtual machine environments. – Essential
- Solid Linux experience (RHEL or equivalent) in enterprise or hosted environments. – Essential
- Proven troubleshooting skills across virtualisation, compute, and storage platforms. – Essential
- Experience working within structured operational processes (incident, change, and problem management). – Essential
- Experience supporting production infrastructure in a 24×7 or on-call environment. – Essential
- Experience migrating workloads from VMware to Nutanix. – Preferred
- Exposure to VMware vSphere environments. – Preferred
- Experience with automation tooling (e.g. Ansible) and/or enterprise backup platforms. – Preferred
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
