The Role
Design, consult, and implement network security tools and proxy platforms (Bluecoat/Symantec). Serve as SME, monitor and respond to incidents, troubleshoot complex multi-platform issues, collaborate with cross-functional teams, mentor staff, manage daily operations and configurations, use scripting and logging tools, and follow ITIL processes.
Summary Generated by Built In
Requisition Number: 2348062
is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#Gen
is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Serves in an architectural level designing, consulting and implementing network security tools
- Serves in an individual contributor capacity, formulating and implementing procedures and systems
- Serves as a Subject Matter Expert (SME) for approaches, procedures, and implementation of security systems
- Oversees the monitoring and responses to security incidents, offering expertise to ensure prompt and effective resolution
- Collaborates with director, managers, project managers, architects, and other technical leads to ensure continuity, communication across teams and mitigation of risks to the company
- Mentors and coaches individuals to provide guidance and expertise, promoting continued integration of technological advances to further enhance security
- Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science or Similar field
- Experience providing SME level support in large, highly dynamic enterprise environments
- Prior proxy experience including Symantec Edge Secure Web Gateway/Bluecoat proxy
- Leads troubleshooting efforts in complex issues involving multiple platforms and network flows
- Operates well under pressure and urgent circumstances
- Self-reliant and diligent in follow-through for assigned tasks
- Pro-active and effective in cross-team collaboration
- Ability to work with a geographically disperse team
- Experience with web content filtering and data protection platforms
- Experience with web proxy platforms in the form of daily operations, updates to the rules, and configuration of the platform
- Experience edge protection topics with public cloud platforms
- Experience focusing on daily operations, support, and configuration with one or more of the below platforms:
- Proxy server
- NextGen Firewall
- IPS
- Advanced Malware Protection
- General Programming/Scripting proficiency (i.e. Python, Perl, BASH, experience with API calls, etc.)
- Packet Brokers
- Linux or windows server administration
- Endpoint security tools such as Firewall, EDR's, sandboxing
- Networking such as basic protocols, communication, reading through packet captures, etc
- Route-Switch
- Experience with logging, monitoring and reporting platforms such as Splunk, Grafana, Zabbix, and others
- General experience with advanced Excel reports and pivot charts
- General knowledge of native security controls for popular SaaS (e.g. Box, Office, 365, ServiceNow, etc)
- Extensive knowledge of networking concepts, software defined networking principles, or cloud networking
- Understanding/Following ITIL frameworks for Incident, Change, and Problem Management
- Demonstrated effective communication skills
- Demonstrated ability to work with customers showing empathy and excellent listening skills
- Demonstrated ability to write for technical and non-technical audiences, across a variety of platforms including email, chat, Standard Operation Procedures, and knowledgebase articles
- Demonstrated ability to verbally communicate to wide array of audiences including non-technical customers/users, technical resources, and to leadership across all levels
- Demonstrated ability to anticipate customers' needs and proactively develops solutions to meet them
- Demonstrated ability to analyze performance, identify areas of concern, and formulate action plans
- Demonstrated effective clerical/note taking skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#Gen
Skills Required
- Bachelor's degree in Computer Science or similar field
- SME level support experience in large, highly dynamic enterprise environments
- Prior proxy experience including Symantec Edge Secure Web Gateway/Bluecoat proxy
- Experience with web content filtering and data protection platforms
- Experience with web proxy platforms for daily operations, rule updates, and configuration
- Experience with edge protection topics on public cloud platforms
- Operational experience with one or more: Proxy server, NextGen Firewall, IPS, Advanced Malware Protection
- General programming/scripting proficiency (Python, Perl, Bash) and experience with API calls
- Experience with Packet Brokers and route/switch networking
- Linux or Windows server administration experience
- Experience with endpoint security tools (Firewall, EDRs, sandboxing)
- Experience with logging, monitoring, and reporting platforms such as Splunk, Grafana, Zabbix
- Advanced Excel reporting and pivot chart skills
- General knowledge of native security controls for popular SaaS (Box, Office 365, ServiceNow)
- Extensive knowledge of networking concepts, software defined networking principles, or cloud networking
- Understanding and following ITIL frameworks for Incident, Change, and Problem Management
- Demonstrated effective written and verbal communication skills for technical and non-technical audiences
- Ability to work with geographically dispersed teams and operate under pressure
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
