The Role
Support development and maintenance of Business Continuity and Disaster Recovery plans; conduct BIAs, risk assessments, and dependency reviews; design and run recovery exercises and tabletop simulations; implement AI/automation to improve resiliency and recovery orchestration; maintain documentation, metrics, and recovery knowledge repositories; coordinate incident recovery, stakeholder communications, and remediation tracking; participate in on-call rotation and resiliency training and reporting.
Summary Generated by Built In
Requisition Number: 2372162
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Support the development, implementation, maintenance, and periodic review of Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies for OIPTS services and information security systems
- Support the development and deployment of AI-powered solutions and automations to improve resiliency processes, recovery orchestration, reporting, and operational efficiency
- Research and assess emerging AI, automation, and resiliency technologies to identify opportunities for continuous improvement within recovery and business continuity programs.
- Leverage enterprise-approved AI and automation tools to streamline resiliency activities, enhance reporting, reduce manual efforts, and improve recovery planning processes
- Support and coordinate Business Impact Analyses (BIAs), risk assessments, dependency reviews, and resiliency evaluations to identify vulnerabilities, recovery gaps, and potential single points of failure
- Support planning, coordination, execution, and documentation of Business Continuity and Disaster Recovery testing, tabletop exercises, simulation exercises, and recovery drills
- Collaborate with technology, infrastructure, application, security, and business teams to incorporate resiliency and recovery requirements into operational processes and technology solutions
- Participate in recovery and resiliency response activities during service disruptions and support escalation, communication, and recovery coordination efforts as required
- Maintain and update resiliency documentation, recovery procedures, frameworks, standards, recovery plans, and supporting program artifacts to align with organizational requirements and industry best practices
- Support maintenance of recovery knowledge repositories and documentation across approved enterprise platforms and tools
- Assist in the development, maintenance, and reporting of resiliency metrics, dashboards, key risk indicators, and program performance measures
- Participate in after-action reviews and support tracking of remediation activities resulting from exercises, audits, incidents, and recovery events
- Support delivery of contractual resiliency service commitments, program milestones, and annual recovery objectives
- Assist in developing and facilitating recovery awareness activities, training sessions, and resiliency program communications
- Analyze information, investigate issues, identify process improvement opportunities, and provide recommendations within area of expertise
- Participate in an on-call rotation and provide support during recovery incidents, exercises, and emergency events, as required
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 3+ years of experience in information security, disaster recovery, business continuity, business resiliency, technology operations, risk management, or related disciplines
- 2+ years of experience supporting Business Impact Analyses (BIA), risk assessments, recovery planning, or resiliency program activities
- Experience supporting, coordinating, or participating in disaster recovery exercises, tabletop exercises, continuity testing, or recovery validation activities
- Experience with documentation management, reporting, metrics, and process improvement initiatives
- Working knowledge of Business Continuity and Disaster Recovery concepts, including Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and resiliency best practices
- Familiarity with automation technologies, scripting, workflow tools, or approved AI solutions used to improve operational effectiveness
- Proven solid analytical, problem-solving, communication, and stakeholder collaboration skills
Preferred Qualifications:
- Professional certifications such as:
- Associate Business Continuity Professional (ABCP)
- Certified Business Continuity Professional (CBCP)
- Certified Disaster Recovery Engineer (CDRE)
- CISSP
- CISM
- ITIL Foundation
- Experience supporting enterprise Business Continuity Management (BCM) or Disaster Recovery programs
- Experience with disaster recovery planning tools, resiliency orchestration platforms, governance tools, or mass notification systems
- Familiarity with industry frameworks and standards such as ISO 22301, NIST, COBIT, ITIL, or similar resiliency methodologies
- Familiarity with APIs, automation platforms, dashboards, or AI-enabled solutions that support monitoring, testing, reporting, or recovery workflows
- Proven exposure to cloud-based recovery technologies and hybrid cloud environments (Azure, AWS, or similar platforms)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Skills Required
- 3+ years of experience in information security, disaster recovery, business continuity, business resiliency, technology operations, risk management, or related disciplines
- 2+ years of experience supporting Business Impact Analyses (BIA), risk assessments, recovery planning, or resiliency program activities
- Experience supporting, coordinating, or participating in disaster recovery exercises, tabletop exercises, continuity testing, or recovery validation activities
- Experience with documentation management, reporting, metrics, and process improvement initiatives
- Working knowledge of Business Continuity and Disaster Recovery concepts, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
- Familiarity with automation technologies, scripting, workflow tools, or approved AI solutions
- Proven analytical, problem-solving, communication, and stakeholder collaboration skills
- Associate Business Continuity Professional (ABCP), Certified Business Continuity Professional (CBCP), Certified Disaster Recovery Engineer (CDRE), CISSP, CISM, or ITIL Foundation
- Experience supporting enterprise Business Continuity Management (BCM) or Disaster Recovery programs
- Experience with disaster recovery planning tools, resiliency orchestration platforms, governance tools, or mass notification systems
- Familiarity with industry frameworks and standards such as ISO 22301, NIST, COBIT, or ITIL
- Familiarity with APIs, automation platforms, dashboards, or AI-enabled solutions for monitoring, testing, reporting, or recovery workflows
- Exposure to cloud-based recovery technologies and hybrid cloud environments (Azure, AWS, or similar)
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
