As our client base and platform footprint continue to grow, we're investing in our incident management capability and are seeking a Senior Incident Manager to join the team. This newly created role will be responsible for coordinating the resolution of major incidents, ensuring issues are managed efficiently, stakeholders remain informed, and lessons learned drive continuous improvement.
This is not a hands on technical role. Instead, you'll lead and coordinate the incident management process from escalation through to resolution, bringing together technical and business teams, driving clear communication, and ensuring incidents are managed in line with established processes. You'll also play a key role in reporting, trend analysis and identifying opportunities to improve service stability as our platforms and client base continue to grow.
The responsibilities will include:
- Leading and coordinating the resolution of major incidents from initial escalation through to resolution.
- Owning the incident management process and ensuring incidents are managed in line with agreed procedures.
- Bringing together technical and business teams to drive timely resolution of critical incidents.
- Acting as the central point of coordination during major incidents, ensuring clear actions, ownership and progress tracking.
- Providing regular updates and communications to stakeholders throughout the incident lifecycle.
- Working closely with Production Support, Service Delivery, Testing, Delivery and Project teams, particularly around platform releases and change activity.
- Leading post incident reviews to identify root causes, lessons learned and opportunities for improvement.
- Producing management reporting and analysing incident trends to identify recurring issues and areas for improvement.
- Driving continuous improvement initiatives to enhance FNZ's incident management capability and service resilience.
- Supporting the growth of FNZ's operations by helping build mature and scalable incident management processes.
- Contributing to projects and process improvement initiatives that improve operational efficiency and client outcomes.
What are we ideally looking for in a successful candidate:
- Experience in incident management, service operations, technology operations or a similar coordination focused role.
- A confident communicator who can remain calm and organised when managing high-priority incidents and competing demands.
- Strong stakeholder management skills, with the ability to engage and influence both technical and non-technical teams.
- Excellent problem-solving and analytical abilities, with a natural curiosity for identifying root causes and process improvements.
- Proven experience coordinating cross functional teams and driving actions through to completion.
- Strong written and verbal communication skills, including the ability to provide clear updates to a wide range of stakeholders.
- A process oriented mindset with the confidence to challenge the status quo and suggest improvements.
- Highly organised, detail-oriented and able to prioritise effectively in a fast-paced environment.
- Experience producing reports, analysing trends and using data to identify opportunities for improvement.
- An interest in technology, platforms and operational excellence, without necessarily needing a deep technical background.
- A proactive and self motivated approach, with a desire to contribute to the ongoing development of a growing function.
What is in it for you?
At FNZ, we’re reshaping the future of wealth management technology. As part of our global FinTech organisation, you’ll work in a team where your expertise makes a real impact.
This role offers an excellent platform to build your career within a global organisation. You'll gain exposure to senior leaders, develop a broad business skillset and have the opportunity to make a visible impact across the organisation.
Here’s what you can expect:
- Hybrid working and flexible hours
- Competitive salary and bonus
- Private medical and life insurance
- Structured career development and training
- A collaborative, inclusive and supportive culture
If this role appeals to you, please apply with your cover letter and CV by 14 August 2026.
*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.
For more information, please reach out to us on [email protected]
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Skills Required
- Experience in incident management, service operations, technology operations or similar coordination focused role
- Confident communicator who can remain calm and organised managing high-priority incidents
- Strong stakeholder management skills, able to engage and influence technical and non-technical teams
- Excellent problem-solving and analytical abilities with a focus on root cause identification
- Proven experience coordinating cross-functional teams and driving actions through to completion
- Strong written and verbal communication skills for clear stakeholder updates
- Process-oriented mindset with confidence to challenge the status quo and suggest improvements
- Highly organised, detail-oriented and able to prioritise effectively in a fast-paced environment
- Experience producing reports, analysing incident trends and using data to identify improvements
- Interest in technology, platforms and operational excellence (deep technical background not required)
- Proactive and self-motivated approach contributing to development of a growing function
FNZ Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FNZ Group and has not been reviewed or approved by FNZ Group.
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Parental & Family Support — FNZ is described as offering 26 weeks of fully paid parental leave for both primary and secondary caregivers, alongside expanded bereavement and emergency care leave. These policies can materially increase the perceived value of the overall rewards package beyond base salary.
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Fair & Transparent Compensation — Base pay is frequently characterized as “good salary” or “nice compensation” in several markets. Paid overtime in delivery roles is also described as a meaningful boost to total earnings.
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Flexible Benefits — A flexible benefits menu is described, including options such as EV leasing, retailer discounts, and cycle-to-work offerings. This supports tailoring benefits to local needs and individual preferences where available.
FNZ Group Insights
What We Do
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future
