We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This is an individual contributor role.
Responsible for directing all aspects of customer benefit plan implementation of self- funded new business clients. Partners with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
What you will do
- Under general direction, leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals, timelines, and budget constraints.
- Develops project plans and team member assignments, defines specific deliverables and deadlines, and establishes project milestones for the organization.
- Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices.
- Implements and enforces quality control processes to identify and resolve any deviations or deficiencies.
- Develops change management plans and strategies to minimize resistance and ensure successful adoption.
- Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans.
- Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies.
- Directs individuals to manage multiple projects simultaneously, adjust priorities, and meet deadlines while maintaining the highest level of attention to detail.
- Coaches more junior colleagues in current project management techniques, processes, and responsibilities.
Required Qualifications
- 5 to 7 years of experience in project management, healthcare implementation, or a related field.
- 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
- Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
- Demonstrated ability to collaborate effectively across cross-functional teams
- Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving established business objectives.
- Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).
Preferred Qualifications
- Comprehensive understanding and strong familiarity with Aetna’s organizations representing products, services, administration, operations and systems.
- Working knowledge of Salesforce.
Education
- Bachelor's degree preferred or a combination of professional work experience and education.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5 to 7 years of experience in project management, healthcare implementation, or a related field
- 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and delivery of healthcare products, services, or implementation initiatives
- Strong problem-solving skills, including assessing risks, recommending solutions, and driving issues to resolution
- Ability to collaborate effectively across cross-functional teams
- Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving business objectives
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Comprehensive understanding of Aetna organizations, products, services, administration, operations, and systems
- Working knowledge of Salesforce
- Bachelor's degree or combination of professional work experience and education
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
