Technical Account Manager
Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.
What You Will Do
- Leading business process discovery workshops
- Developing and leveraging expertise in AI solutions
- Planning, managing, and performing application build, test, and deploy activities
- Identifying and monitoring interdependencies between various program or project workstreams
- Creating project deliverables and standards
- Planning and establishing after go-live activities
- Effectively communicating complex client and solution concepts to audiences of varying levels
What You Will Bring
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment.
- Strong technical background with the ability to understand and articulate complex technical concepts.
- Have worked in a (Series A - Series C) B2B SaaS startup environment.
- Proven expertise in steering technical projects, ensuring seamless execution from inception to completion.
- Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes.
- Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions.
- Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations.
- Proven project management skills with experience leading end-to-end implementations.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Experience working with AI, including chatbots preferred
- SAAS and/or Fintech industry experience preferred
Compensation
- Compensation is expected to be between $110,000 - $130,000. Exact compensation may vary based on skills and location.
What We Offer
- 💻 Remote First Policy
- 🏥 Medical/Dental/Vision Insurance
- 🏝 PTO & Holidays
- ✨ Life Insurance
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.