The Role
Support and optimize IFS Cloud platform through configuration, extensibility, integrations, security administration, upgrades, troubleshooting, monitoring, and documentation while partnering with IT and business stakeholders.
Summary Generated by Built In
We are seeking a highly experienced IFS Techno-Functional Platform Specialist to support and optimize the IFS Cloud environment across configuration, extensibility, integrations, and platform administration. This is not a core development role, but requires deep hands-on expertise with IFS configuration, workflows, security, upgrades, and troubleshooting within a complex enterprise environment.
Core ResponsibilitiesIFS Configuration & Platform Administration- Configure and support IFS Cloud platform (Aurena client, page designer, custom fields, custom actions)
- Manage IFS extensibility framework (custom events, workflows, business process automation, projections)
- Administer security model including users, roles, permission sets, and access control
- Manage background jobs, scheduled tasks, report routing, and system configurations
- Support IFS upgrades, service updates, environment readiness, regression validation, and rollback planning
- Support IFS Connect, queues, routing rules, and platform integrations
- Troubleshoot application, workflow, data, and integration-related issues
- Investigate logs, system behavior, and performance issues to identify root causes
- Monitor system health, background processing, and platform performance
- Support configuration and optimization of native and extended IFS functionality
- Partner with IT/IS teams and business stakeholders on prioritization and solution design
- Coordinate platform changes, enhancements, and system improvements
- Document configurations, integrations, workflows, and technical procedures
- Support continuous improvement and automation initiatives
Requirements
- Strong hands-on experience with IFS Cloud / IFS Applications
- Deep experience in IFS configuration, extensibility, and platform administration (not core code development)
- Experience with Aurena, custom fields, custom actions, events, workflows, and projections
- Strong knowledge of IFS security model (users, roles, permissions, access control)
- Experience supporting IFS upgrades, maintenance, and troubleshooting
- Experience with IFS Connect, integrations, queues, and routing rules
- Strong analytical and problem-solving skills within ERP environments
- Ability to work independently in a remote environment
- Strong communication skills and experience working with U.S.-based teams
- Experience in complex enterprise environments
- Exposure to business process automation and system optimization
- Familiarity with integration best practices and documentation standards
- Experience with performance tuning and platform monitoring within IFS
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Skills Required
- Strong hands-on experience with IFS Cloud / IFS Applications
- Deep experience in IFS configuration, extensibility, and platform administration
- Experience with Aurena, custom fields, custom actions, events, workflows, and projections
- Strong knowledge of IFS security model (users, roles, permissions, access control)
- Experience supporting IFS upgrades, maintenance, and troubleshooting
- Experience with IFS Connect, integrations, queues, and routing rules
- Strong analytical and problem-solving skills within ERP environments
- Ability to work independently in a remote environment
- Strong communication skills and experience working with U.S.-based teams
- Experience in complex enterprise environments
- Exposure to business process automation and system optimization
- Familiarity with integration best practices and documentation standards
- Experience with performance tuning and platform monitoring within IFS
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The Company
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
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