Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About The Role
We are looking for a dedicated and experienced Senior IAM and Corporate Security Engineer to own and mature our identity and access management program. In this critical role, you will be responsible for designing, implementing, and managing the systems and processes that control access to our corporate, cloud, and application environments. You will be a key contributor to our modern identity solutions, corporate security posture, ensuring that employee workstations, corporate networks, and SaaS applications are secure.
This is a hands-on role for an engineer who is passionate about automation, security-as-code, and building a scalable and secure identity fabric for a complex, multi-cloud enterprise.
What You Will Do (Key Responsibilities)
Own and lead our corporate security program, with a primary focus on hardening employee endpoints (macOS, Windows) and securing our email infrastructure against modern threats, using industry frameworks like CIS Benchmarks.
Design, implement, and manage our corporate security toolchain, including Extended Detection and Response (XDR), Mobile Device Management (MDM), and other endpoint protection solutions to enforce a Zero Trust security model.
Respond to and investigate access-related security incidents and alerts, serving as a key partner to our InfoSec and IT teams.
Architect and govern the IAM framework across our multi-cloud environments (AWS), ensuring the consistent application of least-privilege principles for all cloud resources and workloads.
Partner with DevOps and engineering teams to integrate and embed automated IAM controls directly into their workflows and CI/CD pipelines.
Develop and automate the end-to-end identity lifecycle program, partnering with IT and HR to streamline access requests, periodic reviews, and entitlement management.
Research and develop IAM frameworks to securely govern access for emerging technologies, including our LLM and AI platforms, and create clear documentation for all IAM standards and procedures.
Required Qualifications
5-7 years of direct experience in a hands-on Identity and Access Management engineering role.
Expert-level proficiency in at least one major Identity Provider (Okta, Azure AD), with a proven track record of designing secure authentication policies (SSO/MFA) and streamlining identity governance processes.
Demonstrated ability to architect and manage IAM controls in a multi-cloud environment, with deep, mandatory experience securing services and resources using AWS IAM.
Demonstrable experience deploying and managing a Privileged Access Management (PAM) solution within engineering environments.
Solid understanding of modern authentication and authorization protocols, including SAML, OAuth 2.0, OIDC, and passwordless standards like FIDO2.
Demonstrable expertise in corporate security, with hands-on experience hardening employee endpoints (macOS, Windows) according to frameworks like CIS Benchmarks, securing corporate email infrastructure (e.g., anti-phishing, DMARC), and managing endpoint security solutions.
Preferred Qualifications
Experience with scripting languages such as Python or PowerShell for automation.
Strong proficiency with Infrastructure as Code, specifically using Terraform to manage IAM resources.
Familiarity with identity governance and administration (IGA) platforms.
Relevant industry certifications such as CISSP, etc.
Experience building IAM controls for AI/ML or LLM environments.
Bachelor's degree in Computer Science, Information Security, or a related field.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
