Our Opportunity:
Chewy is seeking a SR HR Specialist with high level accountability to join our thriving team in our Plantation Headquarters. The incumbent will play a key role in ensuring the integrity of data by supporting HR systems as it relates to all aspects of a team member's data life cycle. They will provide support for all wage and hour team member needs through record auditing, corrections, and transactional support. The incumbent will be supporting the enterprise, performing high quality work while meeting business initiatives that align with state, federal and local regulations and are aligned with the company guiding principles.
The incumbent will represent HR Shared Services and collaborate closely with other business segments, including Directors, VP and C-suite Team Members to analyze key metric data for potential improvements and to provide guidance, knowledge and support, including automated systems of HR. The incumbent will also drive the development of tools and technology to improve compliance, enhance service levels and identify strategic opportunities and objectives.
What you'll do:
- Analyze, maintain and audit HR records for accuracy, compliance and identify any reoccurring errors or anomalies, working closely with the Compliance and Legal team. Determine root cause and implement best practices and solutions for improved workflow and business process. This includes wage reviews, incentive preparation/audit for payroll processing, HR business process flows, absence module for Paid Time Off, Unpaid Time Off, and Sick time accruals and other data as needed in accordance with Chewy's policies.
- Work Service Now (case management system) to enter or update team member's records in Workday and/or Kronos such as terminations, job changes, benefits deductions, compensation changes, department transfers, etc.
- Collaborate with the appropriate HR partners to correct team member's hours worked or time off under specific leave policies and ensure timesheets are aligned with the policy. Maintain, audit and correct timecards in Kronos in accordance with system pay policies and practices.
- Import/load all hours worked and time off time from Kronos to Workday in preparation of payroll run on a weekly basis. Complete several audits in preparation of payroll processing.
- Act as the HR representative for Directors, VP and C-suite for escalated cases and work with the appropriate team or leadership to resolve any discrepancies, improve business processes and provide key metrics and dashboards.
- Support HR software upgrades, design, implementation, functional testing, and data validation to ensure quality solutions and that all HR and Absence modules are meeting organizational and compliance needs.
- Develop and deliver extensive knowledge of all business processes, policies, and system configuration in Workday and or/Kronos. Create process driven documentation and training for HR and end users on system functionality and procedures.
- Lead and support various projects and company initiatives. Independently prioritize and accomplish high volume multiple tasks within established time frames.
- Provide training and operational support to internal customers (admin users, HRBPs, managers, etc.).
- May develop queries; generate and distribute reports.
What you'll need:
- Bachelor's Degree or equivalent in Human Resources or a related field.
- 2-4+ years' experience in HR software system; ideally Workday, Service Now and Kronos.
- Demonstrate an analytical, methodical, and creative approach to resolving issues.
- Accurate and detailed with excellent problem-solving skills.
- Outstanding customer service focus, professional interaction from front-line to executive level.
- Must be able to prioritize work and multitask in a fast-paced environment.
- Ability to maintain confidentiality in handling sensitive and personal information.
- Must be effective working independently and in a team environment.
- Customer service orientation with an emphasis on accuracy, responsiveness, and clear communication.
- Understanding of HR/Payroll function, processes, and leading practices is preferred.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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