Senior Human Resources Generalist - Miami

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
 

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Job Summary:
The Senior HR Generalist reports to the HR Manager in the Field and provides full-spectrum, front-line human resources support and high touch customer service to operational leaders, associates, and clients in their area. Responsible for the day-to-day administration of local HR operations, the Senior Human Resource Generalist may support hiring and interviewing, onboarding, and training, assist in benefits and leave conversations, and enforce company policies and practices, ensuring a positive associate and client experience.Duties/Responsibilities:

• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Recruits, interviews, and facilitates hiring qualified job applicants for open positions with account manager; collaborates with departmental managers to understand skills and competencies required for openings.
• Implements new hire orientation, ongoing training needs, and employee recognition programs to ensure associate engagement and performance.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Coach leaders through performance management process and provide support in disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Qualifications

• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience required.
• Two (2) to four (4) years of previous Human Resources experience with exposure to subject areas including HR Systems, Benefits, & Payroll.
• PHR or SHRM-CP a plus.

Knowledge:

• Computer proficiency and technical aptitude with an ability to utilize advanced functions of Microsoft Office (Excel, Word, & Outlook).
• Experience with Workday preferred.

Required Skills/Abilities:

• Valid driver’s license
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times. 
• Ability to tolerate moderate stress and thrive in fast-paced environment.
• Must be able to access and navigate each department at the organization’s facilities.

Reasonable accommodation may be made to enable individuals with disabilities to perform all functions.

Scope

Performs duties independently with minimal supervision, with ability to determine when to partner and escalate on sensitive or complex issues. Mistakes/errors may result in work stoppage, increased risk, loss of business, and/or poor customer relations, all of which can have negative financial and brand implications for the organization.

Working EnvironmentThe majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion. Work from home and on site are required.Travel

Requires regular local travel between sites in designated area.

Domestic travel outside of the district up to 25% may be required.