Senior HR Coordinator

Role & Responsibilities

Advanced Employee Lifecycle Management

• Lead end-to-end onboarding and offboarding for assigned countries, ensuring accuracy, timeliness, and a high-quality employee experience.
• Oversee complex employee data changes across HR systems and conduct quality checks on work completed by junior coordinators.
• Manage escalated lifecycle cases requiring deeper process or policy knowledge.

HR Data Integrity & Reporting

• Run complex HRIS reports and conduct regular data audits to maintain compliance and accuracy.
• Prepare and interpret HR data reports, identifying trends or risks and communicating findings to HR Managers and HRBPs.
• Validate payroll-impacting data changes and support the resolution of discrepancies in partnership with Payroll.

Employee Support & Case Handling

• Act as a Tier 2 escalation point for complex employee queries requiring in-depth process and policy knowledge.
• Manage tickets with increased autonomy, progressing cases through to resolution without requiring routine supervision.
• Support Employee Relations cases: gather documentation, prepare case files, schedule meetings, take notes, and maintain accurate case tracking.
• Lead low-to-medium complexity ER case meetings (e.g., fact-finding, formal meetings) in partnership with the HR Manager, ensuring thorough documentation throughout.

Documentation, Compliance & Governance

• Draft and review employment documents — contract changes, variation letters, standard and non-standard templates — to a high standard of accuracy and policy alignment.
• Ensure adherence to local labour laws, audit standards, and internal governance requirements for assigned countries.
• Maintain and update SOPs, knowledge-base articles, and HR policy documentation.

Payroll & Benefits Coordination

• Lead the monthly collection, validation, and review of payroll inputs for assigned countries or business areas.
• Partner with Payroll and Benefits teams to investigate and resolve discrepancies.
• Provide enhanced support on complex benefits and pay-related queries, escalating to specialist teams where required.

Project & Process Improvement

• Support HR Operations and cross-functional projects including system enhancements, policy rollouts, and process harmonisation.
• Contribute analysis, documentation, testing, and change management preparation to project deliverables.
• Identify improvement opportunities, propose practical solutions, and assist in implementing workflow or documentation changes.

Team Collaboration & Mentoring

• Mentor and support junior HR Coordinators by sharing knowledge, reviewing work, and providing constructive feedback.
• Partner with HR Managers, HRBPs, Payroll, Talent Acquisition, IT, Legal, and external vendors to ensure seamless operations.
• Contribute to a culture of quality, continuous improvement, and knowledge-sharing within the HR Ops team.

Skills & Experience

Technical HR Knowledge

• Strong, hands-on knowledge of HR processes, HRIS systems, and employment lifecycle administration.
• Ability to manage complex, multi-country process activities and maintain data accuracy under volume and time pressure.
• Practical experience with payroll input preparation and benefits administration.

Employee Relations Awareness

• Capable of supporting and managing low-to-medium complexity ER cases with professionalism and consistency.
• Confident leading formal meetings, providing clear guidance, and ensuring documentation is accurate and legally compliant.

Analytical & Problem-Solving Skills

• Able to interpret HR data, identify trends, and detect risks within processes or employee information.
• Translates analytical insight into practical, actionable recommendations for HR leaders.

Communication & Influence

• Clear, professional communicator — written and verbal — able to engage effectively across employee, HRM, and HRBP audiences.
• Able to influence outcomes constructively and facilitate alignment across teams.

Organisation & Prioritisation

• Manages high-volume, multi-step workloads across case management, payroll inputs, and project tasks simultaneously.
• Balances urgency with attention to detail; maintains quality even under pressure.

Continuous Improvement Mindset

• Proactively identifies gaps in HR processes and tools and proposes improvements.
• Contributes to the implementation of changes and promotes adoption of best practice.

Confidentiality & Professional Judgement

• Exercises sound judgement and discretion in handling sensitive employee and organisational information.
• Maintains compliance with data privacy standards and internal policies at all times
 
Language: 
 
Verbal or written proficiency in German or Dutch is required.