Sales Coordination & Support Manager

Position Title:Sales Coordination & Support Manager
Position Type: Regular - Full-Time
Requisition ID: 43366
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role .
As a Sales Coordination & Support Manager, you will be the central point of coordination, administration and commercial support for the Retail business in Slovakia and the Czech Republic. Acting as a trusted business partner to the Sales Manager Retail SK&CZ, you will combine hands-on customer-facing responsibility with cross-functional coordination across Finance, Customer Service, Supply Chain and Marketing - ensuring Retail customer agreements are executed accurately, customer relationships are well managed, and the sales organisation runs efficiently across both markets.
What you'll be doing.

• Customer & Stakeholder Relationship Management - Serve as the first point of contact for Retail customers (CZ/SK) on administrative and commercial matters; act as backup for the KAM/Sales Manager; build trusted relationships with procurement, logistics and finance counterparts on the customer side.
• Pricing, Conditions & Agreement Management - Own end-to-end price and discount administration for Retail (CZ/SK): process pricing and discount requests, validate credit note/price correction requests, manage the full lifecycle of Retail agreements and accrual set-up (Vistex), and maintain a customer condition matrix.
• Invoice & Documentation Administration - Manage incoming and outgoing invoices and purchase orders for Retail vendors (CZ/SK); confirm condition-related invoices; ensure timely and accurate archiving per legal retention requirements.
• Order Resolution, Complaints & Quality Management - Resolve blocked/missed orders with Customer Service, manage overdue invoices for defined key Retail accounts, and lead complaints and quality claims end-to-end.
• Sales Forecasting & Planning Support - Support the Retail sales forecasting process by consolidating KAM/Sales Manager input and historic data, aligning with Demand Planning, and flagging risks to product availability.
• Commercial Reporting & Analytics - Prepare and issue regular Retail sales, volume and net invoice reporting (Excel/Power BI); analyse key drivers and gaps; contribute to continuous improvement of reporting tools.
• SKU & Promotional Master Data Administration - Own SKU and product master data maintenance for Retail customers; manage product data in Nielsen Brandbank/atrify; manage the Retail promo calendar in coordination with Marketing.
• Internal Collaboration - Provide backup support for the Sales Manager and Foodservice Sales Coordinator as needed.

What you'll need to be successful.

• A University degree in Business Administration, Economics or a related field is welcome, though equivalent practical experience in a similar role is equally valued.
• Minimum 3 years' experience in sales administration, sales coordination or customer condition management, ideally within FMCG or Retail.
• Strong understanding of Retail commercial processes: pricing, discounts, agreements, accruals and promotional mechanics.
• Good working knowledge of MS Office (advanced Excel) and ERP/SAP systems.
• Advanced PowerPoint and Word; experience with condition/accrual tools (e.g. Vistex) and reporting tools (Power BI) is an advantage.
• Fluent/advanced English (written and spoken) is required, alongside Slovak and/or Czech.
• Open to learning and implementing AI tools (e.g. Copilot, Claude).
• You take ownership and accountability for your work and its outcomes.
• You put the customer first and build lasting, trust-based relationships.
• You communicate clearly and confidently, engaging stakeholders at all levels.
• Exceptional organisational skills, attention to detail, assertiveness and the ability to work independently under pressure.

Benefits of the role .

• Competitive salary package aligned with experience and market benchmarks.
• Opportunity to be a part of a global iconic brand, fun and high performing team.
• A varied and responsible job in an effective and international team with flat hierarchies.
• Local benefit (Health and Pension insurance).
• Work in an environment you actively help to shape and create.
• Benefit Plus Cafeteria program.

Our purpose is grounded in building meaningful relationships. We're big believers in the power of working together in person-it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
About the team .
This role sits within the Retail Sales function and reports directly to the Sales Manager Retail Slovakia & Czech Republic. The position operates at a country level, covering both the Slovak and Czech Retail markets, and works in close daily collaboration with the National Key Account Manager and Finance teams. The broader team operates within an international matrix organisation, requiring strong cross-functional partnership across Finance, Customer Service, Supply Chain and Marketing. Occasional local travel may be required for customer or team meetings.
About McCain .
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Sales; General & Administration
Location(s): CZ - Czech Republic : Bohemia : Prague
Company: MC CAIN FOODS Czech Republic