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The Role
The Senior Hardware Quality Engineer (NPI) will ensure product quality throughout the NPI process, manage quality deliverables, and engage with stakeholders to mitigate risks while maintaining rigorous standards.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As a Senior Hardware Quality Engineer (NPI) you will work closely with WHOOP Hardware Engineering, Manufacturing, Supply Chain & Operations, and internal Quality teams as you will be responsible for new products that meet quality requirements at each phase and launch without major/critical quality issues. You will engage in internal and external business partners to deliver key artifacts, such as Design Failure Mode & Effects Analysis (DFMEA), Critical to Quality (CTQ), DFx, and New Unique Different and Difficult (NUDD).
RESPONSIBILITIES:
- Organize and assist with the execution of risk assessment on equipment, GR&R, assembly process, and customer use case to meet rigorous quality standards
- Represent quality and report status and risk mitigation in NPI Program Reviews
- Partner with peer teams such as Manufacturing, Supply Chain and Test Engineering to drive data-driven risk mitigation/strategy
- Report in program reviews and top-level quality performance reviews/dashboards
- Define NPI quality deliverables and deliver in collaboration with stakeholders in Hardware Engineering, Supply Chain, Manufacturing, Deployment, and Global Support ServicesManage NPI quality program schedule and respective engagement planning
- Manage NPI quality program schedule and respective engagement planning
- Participate in NPI phase gate reviews to ensure quality requirements are met
- Facilitate and lead root cause analysis by using quality tools and corrective/ preventive action concepts to resolve high risk/high impact problems/nonconformities
- Drive on After Actions Review for improvement
- Establish Whoop QMS system and drive essential processes and quality plans
- Help to set right metrics to measure NPI product quality success criteria
- Centralize all quality function requirements
- Support sustaining product quality activities
- 30% travel domestically and internationally to partners, suppliers, and contract manufacturers
QUALIFICATIONS:
- Advanced degree(s) in Engineering, Mechanical, or EE
- Technical in Electrical components and Mechanical in wearable electronics (i.e battery, sensors, motors, PCBAs, metal fabrication, plastics, etc.)
- Minimum 5 years’ in NPI product quality role in Consumer electronics and/or wellness/fitness, High-Tech, Medical industries
- Strong ability to communicate ideas or viewpoints supported by objective data to influence all levels of the organization to develop and launch products that set the standards of quality in the industry in terms of hardware build quality and user experience
- Six Sigma Green Belt
- ASQ Certified Quality Engineer
- Familiar with ISO 9001 Quality Management System Standards
- Experienced in statistical data analysis
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibilityThe WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $125,000 - $165,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Skills Required
- Advanced degree(s) in Engineering, Mechanical, or EE
- Minimum 5 years' in NPI product quality role in Consumer electronics and/or wellness/fitness, High-Tech, Medical industries
- Strong ability to communicate ideas supported by data
- Six Sigma Green Belt
- ASQ Certified Quality Engineer
- Familiar with ISO 9001 Quality Management System Standards
- Experienced in statistical data analysis
What the Team is Saying
Josh
Lead Designer
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Manan Dedhia
Field Quality Manager
Anahis
Staff Tech Lead - Mechanical Engineering
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WHOOP Compensation & Benefits Highlights
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Parental & Family Support — Policies include 18 weeks of paid parental leave plus two additional weeks to support return-to-work. Feedback suggests this depth of leave is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Offerings span medical/dental/vision, mental-health support, a $500 wellness stipend, daily meals, onsite gym/recovery tools, commuter benefits, and free WHOOP memberships. These wellness-forward perks collectively signal strong everyday support for employees’ health and lifestyle.
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Equity Value & Accessibility — Stock options are granted at hire and ownership is emphasized as part of total rewards. Feedback suggests this equity component is valued alongside cash compensation.
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
