At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team and Role
At Klaviyo, we empower creators to own their growth. The Go-To-Market (GTM) Strategy and Operations team exists to proactively deliver intelligence, scalable operations, and enablement to efficiently maximize revenue and customer experience.
Within this organization, the GTM Transformation team accelerates our ability to deliver on Klaviyo’s ambitions. We transform ambiguous, high-stakes problems into clear decisions, sequenced execution, and lasting change across people, policy, process, and systems.
We are looking for a Senior Transformation Lead to serve as a strategic partner to GTM leadership. This is a high-impact role that operates at the intersection of strategy and execution. You will not just manage projects; you will act as the operational engine for specific high-stakes initiatives, helping shape the solution, align executives, and drive the rigorous execution required to turn high-level strategy into reality. Whether you are orchestrating a market expansion or redesigning a core business motion, you are the bridge that ensures our strategy actually works in the field.
How You’ll Make a Difference
- Drive Execution on Company-Level Objectives: You will partner with senior executives to orchestrate critical workstreams within Klaviyo’s highest-priority OKRs. Whether it is supporting our upmarket shift to Enterprise or operationalizing our International growth, you will own the rigorous execution of the specific, high-visibility programs that make these strategies a reality.
- Lead End-to-End Business Transformations: You will act as the primary lead for complex process transformations (e.g., revamping Forecasting, Quote-to-Cash, or Territory Planning). You will own the lifecycle from the initial problem definition through to solution design and build, and the transition to steady-state ownership. You will explicitly look for opportunities to shift low-leverage execution into AI-augmented workflows, ensuring our teams spend less time on administration and more time on high-value strategy.
- Design Scalable GTM Operating Models: You see process not just as workflow, but as the infrastructure for growth. You will diagnose root causes in our current GTM motions and design future-state models that align with our Long Range Plan (LRP), ensuring we are built to scale efficiently.
- Navigate Complex Stakeholder Dynamics: You will operate in the "messy middle" where Strategy meets Operations. You will align conflicting priorities across Sales, Marketing, Ops, and Systems leaders, facilitating the difficult tradeoffs required to move from a high-level goal to a committed plan.
- Frame Ambiguous Problems: You will take ownership of "blank sheet" problems. You excel at cutting through noise to clearly define the root problem, scoping the work, and creating structure where none exists.
- Bridge Strategy and Technical Execution: You are the translation layer between business intent and technical build. You will define clear, robust business requirements that allow our Systems and Ops teams to build effectively, ensuring we solve the business problem rather than just configuring a tool.
Who You Are
- 8+ years relevant experience, ideally blending management consulting (strategy/structure) with in-house Business Operations or Program Management (execution/reality).
- A Transformation Practitioner: You've led cross-functional business changes from start to finish. You bring rigorous planning, dependency management, and risk mitigation to ensure complex initiatives stay on track.
- Strategic yet Hands-on: You can present a roadmap to a VP one hour and dig into the details of a process flow with an analyst the next. You are not afraid to get into the execution details to unblock the team.
- A Master of "The How": You don't just identify what needs to change; you are expert at figuring out how to get it done in a complex organization. You can move a program forward even when there isn't perfect alignment.
- Strong Executive Presence: You communicate clearly and concisely. You can synthesize complex updates for senior leadership, highlighting decisions and risks without getting lost in the weeds.
AI-First: You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work more efficient and impactful.
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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