Senior Group Insurance Administrator II

Description and Requirements
Role Value Proposition
Responsible for daily administration and policy support for Group Billing and Remittance. Processes transactions timely and maintains accurate policy records including eligibility data.
Key Responsibilities

• Advanced level subject matter expert who exercises discretion and independent judgment in the work completed.
• Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.
• Provides technical expertise to management for decision making by participating in operational analyses and studies.
• Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers, plan participants, beneficiaries, attorneys, etc.
• Handles escalated calls/cases from other teams. Has authority to deviate from standard procedures and can make independent decisions without supervisor approval.
• Participate on customer calls/meetings to explain process/procedures and resolve issues.
• Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.
• Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills
Required:

• Proficient Excel skills.
• Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.
• Ability to handle pressure situations (internal and external) with professionalism and tack.
• Ability to work independently and in a team environment.

Preferred:

• Kn owledge of eligibility and enrollment processes
• College degree or 3-5 years related business experience

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 45,200 to 60,300.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
45,200 to 60,300