What success looks like in this role:
Responsible for supporting Telecom infrastructure of Cloud Contact center environment
Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center environment
• Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.
• Provide support to IP phones, IP softphones, Video endpoints
• Coordination/monitoring of vendor maintenance requests and activities.
• Work with communications carriers and technicians to resolve carrier problems.
• Provide support for the audio/Video conferencing
• Ensure video conferencing endpoints are operational and up to date.
• Provide Global Call Recording/Archive System.
• Provide support for the CTI environment.
• Provide support for the reporting environment.
• Provide support for other telephony adjuncts and emerging technologies as they are implemented.
Support Telecom Expense Management activities
#LI-CM1
You will be successful in this role if you have:
- 6+ years of experience in Voice Networking Technologies
- 4+ years of experience in Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9.
- On Premise Cloud Contact Center Technologies – Avaya, Cisco, Genesys
- SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
- Basic understanding of Network Infrastructure Design and monitoring.
- Ability to work in a 24x7 Support environment.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- 6+ years of experience in Voice Networking Technologies
- 4+ years of experience in Cloud Contact Center technologies
- Experience with SIP, VOIP, IP Telephony
- Basic understanding of Network Infrastructure Design
- Ability to work in a 24x7 Support environment
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
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