Senior Genesys Cloud CX Consultant

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions.

Responsibilities:

• Design, implement, and support Genesys Cloud CX solutions to meet client requirements.
• Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects.
• Customize and integrate IVRs and data sources within the Genesys Cloud platform.
• Drive migrations from legacy environments to Genesys Cloud.
• Configure and manage queues and skills in Genesys Cloud.
• Provide technical expertise and support for Genesys Cloud implementations and integrations.
• Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
• Collaborate with clients to gather requirements and design solutions that meet their needs.
• Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
• Maintain clear and effective communication with stakeholders and provide regular updates on project status.

Qualifications

• 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
• Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
• Proficiency with applications leveraging APIs.
• Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing.
• Fluent English written and spoken level.
• Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently covering client-facing expert role.

Nice to have:

• Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer.
• Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform).

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.