Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We are seeking experienced software engineers to join our chat/portal team. The team has a broad scope, working predominantly on Front's customer support tooling, which includes Front's chat systems, portal platform, and chatbot automations and integrations. This role offers the opportunity to make a significant impact by building on our strong foundation to enable a wide variety of interactions and integrations with these new systems as we enable more use cases for more customers.
To excel in this position, you must demonstrate strong learning abilities, showcase proven software development skills, possess a mindset that aligns with being both a product and business-oriented engineer, and work effectively within small, dynamic cross-functional settings.
What will you be doing?
You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, portal, self-serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s self-serve support products.
You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React.
To be successful in this role you must have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.
What skills and experience do you need?
Experience delivering everything from product-focused features and enhancements to new products.
Industry experience building fast, reliable, real-time web-based applications.
Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
Exposure to architectural patterns of a large, high-scale web application.
Product minded: committed to building the best user experience.
Business minded: understands the power of leveraging technology toward business outcomes.
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
Bonus:
Experience with AWS technologies.
Rigor in A/B testing, test coverage, and other web best practices.
Experience working with complex data models at scale.
What we offer
Competitive salary in USD
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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