The Fraud & Risk Ops team's mission is to mitigate risks and reduce our losses. The team works by acquiring and gathering information about deviations and data that help us improve risk processes, and block malicious actors, supporting the revenue and profitability goals of our business.
What you will do:
- Proactively analyze data, identify trends and generate impactful recommendations to drive business goals.
- Perform detailed investigations into potential fraud activities at the account and transaction level. Clearly document the results from these investigations and act as appropriate.
- Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks.
- Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains. Summarize and document findings with recommendations for data scientists and engineering.
- Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact. Adjust risk settings of accounts and users per policy guidelines.
- Document policies and procedures around risk management processes and systems. Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company’s overall risk management.
- Create and maintain reporting on risk metrics and key performance indicators. Work with the analytics team to create data visualizations and reporting for the risk team.
Who you are:
- Fraud/risk experience in the financial services industry - preferably with some experience in payments or remittances.
- Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
- Strong investigative capabilities and pattern recognition.
- Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation.
- Intermediate/Advanced SQL skills
- Experience creating playbooks and policy documentation for operational processes.
- Advanced Microsoft Office or GSuite skills, particularly GSheets/Excel.
- Ability to communicate fluently in English.
Our perks and benefits:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- Monthly happy hours;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
Skills Required
- Fraud/risk experience in financial services industry
- Familiarity with fraud concepts
- Intermediate/Advanced SQL skills
- Experience creating playbooks and policy documentation
- Advanced Microsoft Office or GSuite skills
- Ability to communicate fluently in English
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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