Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Account Takeover Operations as a part of Fraud & Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
- Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
- Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
- Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
- Provide subject matter knowledge and interpretation of procedures to less experienced staff
- Interact with fraud and claims functional area on a wide range of information as well as with external customers
- 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ year of experience providing inbound and outbound customer service
- 1+ year of customer service focus with the ability to balance needs of clients, shareholders, and team members
- 6+ months of experience in fraud claims, fraud detection, fraud prevention, or banking/financial operations
- Ability to navigate multiple computer system windows, applications, and utilize research tools to find information
- Experience working with the following systems: PREVENT, RMS Lexis Nexis, CIV, & NICE
- Strong analytical skills with high attention to detail and accuracy
- Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to take initiative and work independently with minimal supervision in a structured environment
- Ability to provide strong customer service, including listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to research, analyze and determine a course of action for financial transactions
- Excellent verbal, written, and interpersonal communication skills
- Must be able to attend the full duration of a required training period for 7 weeks. Training will be Monday - Friday from 8:00 AM - 4:30 PM EST
- Upon completion of training, work a regular schedule of: Tuesday - Friday: 11:30 AM - 8:00 PM EST, Saturday: 10:00 AM - 6:30 PM EST
- Flexibility to work additional hours based on business needs
- Must work on-site at the location posted
- This position is not eligible for Visa sponsorship
- 1525 W W T Harris Blvd., Charlotte, NC 28262
30 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 2+ years of customer service support experience
- Must be able to attend the full duration of a required 7-week training period (Mon-Fri, 8:00 AM - 4:30 PM EST)
- Work the required schedule after training: Tue-Fri 11:30 AM - 8:00 PM EST; Sat 10:00 AM - 6:30 PM EST; flexibility for additional hours
- Must work on-site at the posted location (Charlotte, NC)
- This position is not eligible for Visa sponsorship
- 1+ year of inbound and outbound customer service experience
- 6+ months of experience in fraud claims, fraud detection, fraud prevention, or banking/financial operations
- Ability to navigate multiple computer system windows, applications, and utilize research tools
- Experience working with PREVENT, RMS, Lexis Nexis, CIV, and NICE
- Strong analytical skills with high attention to detail and accuracy
- Ability to make timely independent decisions in a fast-paced, results-driven environment
- Ability to identify potential fraud/risky accounts and take appropriate action
- Excellent verbal, written, and interpersonal communication skills
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
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Parental & Family Support — Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
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Retirement Support — Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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