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Our mission is to protect service members and civilians with intelligent systems.
The Role
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description:
We are seeking highly skilled Ground Support Systems Technician to support Ground Support Equipment and all related systems. This hands-on role requires strong technical expertise, attention to detail, and the ability to thrive in a quality-focused environment. The ideal candidate will collaborate with the Fleet Asset Management Inventory Team, interpret technical drawings, and follow detailed instructions to ensure the highest standards of system performance.
What you'll do:
- Perform testing, troubleshooting, repair, and configuration of Ground Control Stations (GCS), Ground Support Equipment (GSE), Ground Data Terminals (GDT), and associated systems.
- Interpret technical documentation and OEM guidance, including engineering drawings and internal work instructions, to complete system repairs and configurations.
- Conduct re-imaging, firmware updates, and preventative maintenance of ground support systems (GCSs, radios, GDTs, etc.), maintain configuration records and inventory documentation for all serviced equipment.
- Support inventory management by assisting with equipment check-in/check-out, ensuring all hardware is properly tracked, updated, repaired, and configured to meet operator specifications for mission readiness.
- Apply advanced troubleshooting and creative problem-solving to optimize system performance; collaborate with OEMs to identify original components and implement cost-effective sourcing solutions that reduce OEM dependency.
- Coordinate with management on Return Material Authorizations (RMAs) for ground support systems beyond repair capability; maintain accurate tracking and documentation of all RMA activity with OEMs.
- Ensure internal fleet aircraft are properly identified and tracked by applying identification markings.
- Perform other related duties as assigned.
Required qualifications:
- Proven experience maintaining, troubleshooting, and repairing ground support systems and related electronic equipment.
- Demonstrated ability to diagnose and resolve complex technical issues using analytical skills, solutions-oriented thinking, and creative problem-solving.
- Strong attention to detail and organizational skills, with the ability to follow standardized procedures while maintaining high equipment readiness standards.
- Proficiency in interpreting engineering drawings, technical documentation, and OEM instructions.
- Ability to work collaboratively with cross-functional teams in a fast-paced environment.
Preferred qualifications:
- IPC 620 certified to build cables and wire harnesses.
- Prior experience working with Ground Support Equipment (GSE), Ground Control Stations (GCS), Ground Data Terminals (GDT), and associated systems.
- Hands-on experience with system configuration, re-imaging, firmware updates, and preventative maintenance.
- Experience coordinating Return Material Authorizations (RMAs) with OEMs.
- Strong communication skills and the ability to convey technical information clearly to both technical and non-technical stakeholders.
- Military, aerospace, or defense industry experience is a plus.
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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The Company
What We Do
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide.
Why Work With Us
What makes Shield AI special is our people. We unlock the power of autonomy, and in the face of overwhelming odds and challenges, we find ways to win and make a difference for our customers. We bring together software, AI, and aerospace engineering disciplines to deploy the most intelligent aviation capabilities in the world.
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