- Perform invoice quality checks and process I&O billings in IFS
- Manage infrastructure chargeback inquiries and non-user services (e.g., RFS, servers, Azure)
- Validate vendor approvals and ensure accurate expense allocations
- Perform controllership activities for Infrastructure Services spend, including cost center and variance analysis
- Consolidate internal and third‑party vendor invoices and support monthly reconciliation and reporting
- Track recovered and unrecovered charges and prepare variance and expense reports
- Prepare journal entries and infrastructure services reports (user-level, high-level, YTD)
- Drive process improvements, support system testing (UAT), and contribute to cost‑saving initiatives
- Act as a subject matter resource by providing training, quality checks, and process support
- Collaborate with internal stakeholders and support ad hoc finance and reporting tasks
- Bachelor’s degree in Accounting, Finance, or equivalent work experience
- 1–3 years of experience in accounting, expense management, or a related field
- Prior financial services or transfer agency experience preferred
- Working knowledge of accounting principles and journal entry processing
- Basic analytical and problem-solving skills
- Proficiency in MS Excel; experience with financial reporting tools is a plus
- Strong written and verbal communication skills
- Detail-oriented, organized, and able to meet deadlines
- Ability to multitask and work independently in a team-focused environment
- Experience with Workday, ServiceNow, IFS, or similar financial systems
- Knowledge of Essbase or other reporting tools
- Experience supporting chargeback, expense allocation, or infrastructure cost management
- Exposure to system testing (UAT) and process improvement initiatives
- Experience working with cross-functional or global teams
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- Bachelor's degree in Accounting, Finance, or equivalent work experience
- 1-3 years of experience in accounting, expense management, or a related field
- Prior financial services or transfer agency experience
- Working knowledge of accounting principles and journal entry processing
- Basic analytical and problem-solving skills
- Proficiency in MS Excel
- Strong written and verbal communication skills
- Detail-oriented, organized, and able to meet deadlines
- Ability to multitask and work independently in a team-focused environment
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
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