Senior Financial Analyst, GPO systems

Work Flexibility: Remote or Hybrid or Onsite

The Senior Analyst, Finance systems is part of the Global Process Organization and is responsible for ensuring the maintenance of settings and processes associated to finance system(s) is performed on a timely basis and according to guidelines.

Overall

The role primary focus is to guarantee the smooth and efficient operation of assigned finance cloud-based system(s), providing technical support, troubleshooting issues, and collaborating with various departments to enhance system(s) functionality

Responsibilities

• Supporting technical and non-technical stakeholders
• Performing audits on system access, collaborating with compliance and internal control teams to adhere to organizational policies
• Ensuring internal customer satisfaction by maintaining constant communication on open service items
• Proactively managing and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively and meet and exceed ticket SLA levels
• Document wireframes and workflows to support requirements
• Proactively managing and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively
• Administering ticketing system operations
• Assisting with the administration of cloud-based financial systems (MyDSO, HighRadius, etc…)
• Customize and configure the systems to meet specific business requirements, ensuring seamless workflow integration
• Write clear and concise defect reports for resolution
• Support finance system implementation, upgrades, connections with other systems
• Maintain and update application related user and training documentation (MyDSO, HighRadius,…)

Education & Special Trainings:

• Bachelor’s degree in Business, Finance, or IS/IT required
• Certifications on finance cloud-based system (HighRadius, Blackline, etc…) will be a plus
• Understanding of SQL Server and database management will be a plus
• Programming skills in C# preferable

Qualifications & Experience:

• Minimum three years of experience in desktop support within a corporate environment
• Previous experience working in a fast-paced, innovative environment is highly preferred
• Fluency in English (verbal and written) required
• Proven experience with PowerBi and advance Microsoft excel/access is highly preferred
• Good communication skills
• Shared service experience is a plus

Travel Percentage: 10%