Senior Finance Manager, Operations and Claims

Posted Yesterday
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3 Locations
In-Office
Senior level
Insurance
The Role
Leads finance business partnering for Operations and Claims, including FP&A, forecasting, claims performance analysis, financial modeling, resource planning, business cases, management information, governance, and regulatory compliance. Partners with senior Operations, Finance, and Actuarial stakeholders, drives reporting and forecasting improvements, and leads a high-performing finance team.
Summary Generated by Built In
Job Posting End Date: November 30

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

○ Act as the key Finance Business Partner to the COO and senior Operations leadership team, providing strategic insight, robust challenge and commercial support to drive business performance and informed decision making.
○ Lead the financial planning, forecasting and analysis of claims performance across Unum's product portfolio, translating complex data into meaningful insights that influence operational and financial outcomes.
○ Develop and maintain cost and resource models that improve financial transparency, support planning decisions and identify opportunities to enhance efficiency across Operations.
○ Partner with stakeholders across Finance, Actuarial and Operations to evaluate investment and transformation initiatives, building compelling business cases and measuring the impact of change.
○ Act as the central point of coordination for claims forecasting, working closely with actuarial experts to ensure key assumptions and financial inputs are robust and aligned.
○ Oversee the production and continuous enhancement of claims management information, identifying trends, risks and opportunities that support better business decisions.
○ Drive improvements in forecasting methodologies, reporting capabilities and analytics, helping the business leverage data and technology more effectively.
○ Lead, coach and develop a high-performing team, creating an environment focused on accountability, collaboration, continuous improvement and career development.
○ Build strong relationships across the wider business, influencing senior stakeholders and helping shape strategic priorities through trusted financial partnership.
○ Play an active role in embedding strong governance, risk management and regulatory compliance, including Consumer Duty, Treating Customers Fairly, Conduct Risk and Solvency II requirements.

What will you bring?

○ Qualified Accountant or Actuary with significant post-qualified experience within a complex financial environment.

○ Strong Finance Business Partnering experience with the ability to influence senior leaders and challenge constructively.

○ Deep understanding of FP&A, forecasting and business performance management within a large or complex organisation.

○ Experience developing financial models, claims forecasts, resource plans and business cases to support strategic decision making.

○ Strong analytical and problem-solving skills, with the ability to turn data into actionable business insights.

○ Excellent communication and stakeholder management skills, with experience building credibility across Finance and operational leadership teams.

○ A proven track record of leading, developing and coaching high-performing teams through periods of change and transformation.

○ Strong commercial awareness and the ability to balance operational objectives with financial performance and control.

○ Interest in finance systems, technology and continuous improvement, with a mindset focused on driving efficiency and innovation.

○ Experience within financial services, insurance, group risk or group income protection would be advantageous.

Location

Hybrid working. 3 days in office, 2 days from home. From office locations in Dorking, London or Basingstoke.

Benefits

○ Competitive salary and annual bonus

○ Generous pension scheme

○ Income Protection, Life Assurance and Critical Illness cover

○ Private Medical Insurance

○ Employee wellbeing and mental health support

○ Generous holiday allowance with the option to buy and sell leave

○ Electric vehicle scheme and other flexible lifestyle benefits

○ Career development opportunities and professional qualification support

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

We are proud to be a Disability Confident Employer.

Company:

Unum UK

Skills Required

  • Qualified Accountant or Actuary with significant post-qualified experience in a complex financial environment
  • Finance business partnering experience with the ability to influence senior leaders and challenge constructively
  • Strong FP&A, forecasting, and business performance management experience within a large or complex organization
  • Experience developing financial models, claims forecasts, resource plans, and business cases
  • Strong analytical and problem-solving skills, including translating data into actionable insights
  • Excellent communication and stakeholder management skills across Finance and operational leadership teams
  • Track record of leading, developing, and coaching high-performing teams through change and transformation
  • Strong commercial awareness and ability to balance operational objectives with financial performance and control
  • Interest in finance systems, technology, continuous improvement, efficiency, and innovation
  • Experience in financial services, insurance, group risk, or group income protection

Unum Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.

  • Healthcare Strength Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
  • Retirement Support The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
  • Leave & Time Off Breadth Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.

Unum Insights

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The Company
HQ: Chattanooga, TN
9,536 Employees

What We Do

Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.

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