Senior Field Force Operations Manager (m/f/d)

Job Description Summary

This lead role is responsible for shaping, orchestrating and executing initiatives that optimize performance and drive growth for all customer facing roles. It will work closely and collaboratively with the Senior/ Lead Business Insights & Performance and the appropriate GCCs (where appropriate) to identify optimal GTM approaches and or key business questions.
The role is responsible for coordinating local associates and GCCs for designing and managing sales incentive programs, analyzing data to identify opportunities for improvement, and collaborating with cross-functional teams to align sales activation strategies with business objectives. It will also lead on critical areas of segmentation, targeting, sales force size and deployment, and territory management and critically sharpening the optimization of appropriate channels utilizing and coordinating appropriate datasets
The Senior role would also work in close collaboration with other key markets and Region Europe to shape future strategies and activities to optimize all FF activities. This role would also work with other Com Ex functions such as Customer Engagement and Training to share valuable insights to en-able these functions to deliver capabilities in full

Job Description

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

Join us as a Founder of our ‘new’ Sandoz!

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Lead and oversee key field force operations activities, providing business context for Sales and Training (S&T) initiatives to ensure alignment with organizational goals.
• Drive the implementation and communication of Field Force (FF) incentives and targets
  in a harmonized manner, working closely with cross-functional teams to ensure fairness,
  consistency, and effectiveness.
• Provides consultancy, advice and assistance on strategy for commercialization of products,
  and influence marketing and sales teams on decision making in most optimal ways, through
  delivery of proven analytics based projects.
• In conjunction with Business Unit head/s, design the selling strategy and targeting ap-
  proach incl. resource allocation, promotional grids, reach & frequency.
• Serve as the primary point of contact for Head of Sales and BU Heads, addressing their
  needs, concerns, and providing support to enhance their performance.
• Monitor effectiveness of the field force e.g. conducting return on investment on strategic
  initiatives, health check of incentives, SFE KPI monitoring of reach & frequency, monthly
  report for local leadership team on key KPIs.
• Collaborate with internal stakeholders to identify opportunities for process improvement,
  efficiency, and effectiveness within Field Force operations.
• Act as the key liaison between all colleagues to support local adoption of harmonised
  processes (where appropriate/ relevant) including, but not limited to:
  • KPI definitions for SFE and Market Shares
  • Leveraging segmentation and targeting approach for customer engagements
  • Providing critical and insightful local business context for projects involving field
    design, resource allocations, data sets etc.
• Contributing to Regional initiatives and projects to drive a higher impact.
• Leverages Regional & Global best practises and playbooks, to adopt locally.
• Joins and actively contributes to Regional communities to foster engagement, connection and collaboration across markets

What you’ll bring to the role:

Essential Requirements:

• 5+ years’ experience in Sales Force Effectiveness, Sales Operations, Sales Enablement.
• FF/Customer facing incentive scheme management.
• Proven experience collaborating with cross functional teams (i.e. Local/Region/Global).
• Proven ability to make decisions fast, influencing without formal authority.
• Demonstrate growth mindset, smart risk taking and external focus.
• In depth understanding of the Pharma market: key dynamics, competitors, local regulations.

You’ll receive:

Sandoz has an employee-first approach and that’s why your personal growth is so important to us. You will have access to Coursera and other learning platforms with more than 200,000 learning videos and 5000+ courses.

In addition to the various learning opportunities, we offer company benefits, such as:

• 30 days of annual leave
• Holiday allowance
• Additional rewards for special occasions (e.g. service length awards, marriage celebration, etc.)
• Company pension schemes and capital formation benefits
• Parental leave
• Other offerings, such as bike leasing

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged! 

The future is ours to shape!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

The law provides for severely disabled / equal applicants the opportunity to involve the local representative body for disabled employees (SBV) in the application process. If you would like to request this, please let us know in advance as a note on your CV.

Join our Sandoz Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Sandoz and our career opportunities, join the Sandoz Network here: https://talentnetwork.novartis.com/hiringgermany

#Sandoz

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model