Customer at TRACTIAN:
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What will you do:
As a Field Analyst, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions, fostering positive client relationships and technical reliability.
Responsibilities
- Perform on-site installation and configuration of our software and hardware solutions.
- Train clients on the proper use and maintenance of installed products.
- Provide on-site technical support and troubleshooting as required.
- Coordinate with production teams to ensure timely delivery and setup of materials.
- Document installation processes and client interactions in HubSpot CRM.
- Revisit sites for routine maintenance checks and client follow-ups.
- Ensure compliance with safety regulations and company installation standards.
Requirements
- Bachelor’s degree in a technical discipline such as Electrical or Mechanical Engineering, or Industrial Engineering.
- Solid experience with on-site installations and support in a tech environment.
- Knowledge of mechanical and electrical systems relevant to our products.
- Strong organizational and time management skills.
- Ability to work independently and manage on-site responsibilities effectively.
- Excellent interpersonal skills and the ability to provide training to clients.
- Proficiency in technical documentation and CRM software.
Bonus points
- Certifications in electrical, mechanical, or related fields.
- Willingness to travel extensively for installations and support.
- Fluent in English.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
