Senior Executive

Posted Yesterday
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Hiring Remotely in Uttar Pradesh, IND
Remote
Senior level
Information Technology • Database • Consulting
The Role
Handle customer inquiries about loan status, product availability, payments, and overdue balances through calls, email, and chat. Investigate delinquency reasons, negotiate repayment terms, process transactions, resolve complaints, and maintain a professional, empathetic customer experience. The role also requires product and process knowledge, communication, facilitation, coaching, critical thinking, logical reasoning, and proactive problem-solving.
Summary Generated by Built In
§Assist Customers: Handle inquiries related to loan status, product availability, and payment information via calls, emails, and chat. Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances.
§Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers.
§Payment Queries: Address customer questions about payment status, overdue payments, and collections. Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine the reason for delinquency.
§Complaint Resolution: Acknowledge and resolve customer complaints promptly.
§Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively.
Responsibilities

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning

Qualifications

Higher Education Diploma with 3 - 6 years of relevant experience

Skills Required

  • Higher Education Diploma
  • 3 to 6 years of relevant experience
  • Excellent communication skills
  • Facilitation and knowledge transfer ability
  • Preprocess, domain, and process knowledge
  • Ability to coach and provide feedback
  • Strong people skills
  • Proactive approach
  • Out-of-the-box thinking
  • Critical thinking
  • Logical reasoning
Am I A Good Fit?
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The Company
HQ: New York, NY
30,246 Employees
Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

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